Janusz Nóżka

Implementing Nissan strategy in Polish and Ukrainian market. Driving dealers performance.

Managing Dealer Network in Poland. Implementation of Pan-European Network strategy in the country and securing local Dealer Network alignment with Standards and Nissan expectation. Taking great care about Customer Quality.

The job of an Aftersales Performance Manager involves maximizing sales by conducting business on an ongoing basis; meeting a department and company’s objectives; negotiating with existing service network; maintaining programs and other documents and performing other tasks needed to ensure customer satisfaction at all times. I'm also taking into consideration profits and losses, sales and relevant promotional activities and general after sales marketing.

Using strong interpersonal, analytical, organization, leadership and problem-solving skills; Very good computer skills and proficiency in MS Office applications; effective oral and written communication skills; I'm flexible, goal-oriented and highly organized; I'm able to investigate and analyze problems, make sound judgments and solve problems with time limits.

Negotiate quantitative and qualitative targets with dealers
Propose and prepare action plans for aftersales activities
Monitor and analyze training needs of dealers staff
Manage warranty claims and warranty budget follow up
Audit Quality Standards
Monitor KPI’s and Customer Satisfaction Survey

Quality Standards implementation and audit
Trucks sales actions and statistics follow-up
Salesman trainings management
New Dealer Identity implementation