пропозиції роботи
Kamil S
IT Analyst, SAP support specialist
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory
IT Security Best Practices
ITIL
Office 2010
Outlook
SAP
SCCM
VPN
Windows 7
Windows XP editions
Office 2007
Sybase SQL
SLA & KPIs
Lotus Notes Administration
Języki
angielski
biegły
Doświadczenie zawodowe
SAP Security Support Analyst
• Administration of SAP accounts, permissions and access rights in back-end systems and in SAP GRC.
• Identify authorization errors to provide consultative support to business
(root cause analysis for authorization issues and implementation of necessary changes).
• Role management - maintain SAP authorizations roles based on business needs.
• Creation and maintenance of roles for new entities in accordance with business requirements.
• Enforcement of policies for SAP and Salesforce systems security and application of security best practices and standards
• Identify authorization errors to provide consultative support to business
(root cause analysis for authorization issues and implementation of necessary changes).
• Role management - maintain SAP authorizations roles based on business needs.
• Creation and maintenance of roles for new entities in accordance with business requirements.
• Enforcement of policies for SAP and Salesforce systems security and application of security best practices and standards
IT Analyst
Catlin
• SAP security management - maintenance of users accounts.
• Analysis of authorization related incidents in SAP and handle support requests for SAP issues.
• Support for desktop applications, security systems, mobile devices, business applications, VC/AC and telephony.
• PC’s, software troubleshooting, AD administration.
• Sophos Anti-Virus console monitoring.
• Ensuring the knowledge base is maintained, used and updated consistently.
• Analysis of authorization related incidents in SAP and handle support requests for SAP issues.
• Support for desktop applications, security systems, mobile devices, business applications, VC/AC and telephony.
• PC’s, software troubleshooting, AD administration.
• Sophos Anti-Virus console monitoring.
• Ensuring the knowledge base is maintained, used and updated consistently.
Client Service Specialist L2
•Troubleshooting and configuration of software and workstations.
•Installation activities, software troubleshooting and problem investigation.
•Assisting L1 Zurich Insurances Service Desk agents on daily basis.
•Verifying existence of knowledge scripts, creating and updating support documentation.
•Assurance of solution for incoming urgent issues and general incidents.
•Installation activities, software troubleshooting and problem investigation.
•Assisting L1 Zurich Insurances Service Desk agents on daily basis.
•Verifying existence of knowledge scripts, creating and updating support documentation.
•Assurance of solution for incoming urgent issues and general incidents.
Ginco/IT Support Specialist
•Cemex plants and offices support in IT area and Ginco management software (data manipulation in Sybase SQL).
•Troubleshooting and configuration support of clients desktops.
•Lotus Notes administration for EMEA region users (LN Administrator).
•Users and users privileges administration in Active Directory and Intranet websites.
•Handling incoming incidents via phone and e-mail from IT/Ginco area and ensure their solution.
•Monitoring the case handling of the team, coaching for assigned agents and providing feedback to team leader.
•Analyzing requests, performance KPI’s, monitoring customers SLA’s and offer possible improvements to direct supervisor.
•Troubleshooting and configuration support of clients desktops.
•Lotus Notes administration for EMEA region users (LN Administrator).
•Users and users privileges administration in Active Directory and Intranet websites.
•Handling incoming incidents via phone and e-mail from IT/Ginco area and ensure their solution.
•Monitoring the case handling of the team, coaching for assigned agents and providing feedback to team leader.
•Analyzing requests, performance KPI’s, monitoring customers SLA’s and offer possible improvements to direct supervisor.
SAP Support Specialist
•Dealing with users queries concerning problems from SAP MM,FI-CO, TV, PM, AP.
•Troubleshooting and managing users queries concerning issues in SAP.
•SAP security- creating users, amending access privileges.
•Creating support materials and knowledge documents, escalating issues to L3 SAP Consultants.
•Coaching, assisting end users in various SAP transactions and processes (MM, TM,AP, PM, FI)
•Troubleshooting and managing users queries concerning issues in SAP.
•SAP security- creating users, amending access privileges.
•Creating support materials and knowledge documents, escalating issues to L3 SAP Consultants.
•Coaching, assisting end users in various SAP transactions and processes (MM, TM,AP, PM, FI)
Specjalizacje
Internet/e-Commerce/Nowe media
E-marketing/SEM/SEO
IT - Administracja
Wsparcie techniczne/Helpdesk
Obsługa klienta
IT/Telekomunikacja
