Jakub Zdziebko

• Handle a range of first line customer enquiries within agreed processed and ways of working and strive to resolve enquiries live.
• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
• Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience
• Acts to resolve customer invoice enquiries including pricing enquiries which may involve crediting and/or debiting the customer
• Record and follow up all customers contacts in customer facing systems for all services in scope
• Coordinate customer pickups/deliveries and to provide an internal interface between the Customer Operations, Supply Chain (incl. plants and deployment planners), vehicle schedulers and Sales. This includes scheduling, changing and cancelling Export Orders for Retained Accountsafter cut-off time, and handle delivery enquiries
• Proactively communicate when the promised pick up/delivery date will not be met (including back order). Manage the back order process (bulk and packed) and liaises with the plants, deployment planners and the vehicle.
• Handles eCommerce enquiries
• Work with or contribute to various business interfaces on next generation eCommerce tools,
• Maintains personal knowledge of business processes and procedures for their area of responsibility.

•Generate, maintain and optimize paper machine production blocks
•Stock management (monitoring, replenishing and prioritization)
•Close cooperation with paper mills in terms of nonstandard inquiries, special deals, delivery dates
•Supporting regional sales offices to maintain a high level of customer satisfaction
•Reporting

•Building excellent relationships with external customers in US
•Cooperating with supply chain partners and facility liaisons
•A to Z order management – overseeing complete order execution from manufacturing to logistics
•Responsible for day to day business needs of ongoing businesses
•IP Pricing Specialist

•Responsible for running the store (logistic, health and safety, finance) and the team of 4 to 9 members
•Recruiting and training new staff members
•Built team spirit as a store manager by ensuring that staff was supported to meet high customer service standard
•Strong presentation skills and confidence demonstrated by making presentation in different languages
•Customer service duties on the till
•Cashing up taking on a daily basis, ensuring there are no discrepancies in the amount of money within the till
•Stock taking & placing stock orders
•Maintaining pleasant environment for the customers, ensuring the coffee shop adheres to Health & Safety requirements
•Serving customers food and drinks
•Restocking
•Keeping coffee shop to high level of cleanliness
•Opening and closing the shop on a daily basis