Jacek Pawlak

Applies broad knowledge and extensive experience to deal with variations in work conditions and operations to solve complex and diverse problems. Direct leadership responsibility for subordinates with clearly defined roles. Reviews and approves work results conducted by subordinates
Supervies customer service programs and ensures compliance with established customer service principles. Manages professional and support level employees within specific disciplines in Customer Service. Handles non-routine and multi-faceted customer complaints/inquiries

- Cooperation with Grupa Szkoleniowa Kontrakt/OSH; independent trainer
- Cooperation with Vert-Advertising & Tetrapak; sales consultant

Ensure the achievement of sales volume, profit and market share targets for Poland, by providing strategic direction and guidance for the managers of the sales and Key Accounts force in Poland.

Responsible for sales worth 40-50 million US$ annually (20 % of the total Poland sales), 6.000 customers.
Supervising team of 59 people (7 direct reports)