Jacek Laskowski

o Delegate of delivery executive in large EMEA account (100m USD/year) in delivery governance process (evaluation of the impact of new proposals/projects on the ongoing operations (SLA, profitability, risks) and recommendation of improvements; preparation of internal optimization project requests; optimization of key processes impacting delivery),
o senior ITO consultant supporting global delivery improvement program in NCE region (program aimed to optimize costs in selected accounts or delivery organizations, participation on Program Lead request to review challenging cases),

o Solution review and approval as ITO Delivery Owner for CEE region (delivery interface to sales and solution teams aimed to define the right delivery architecture, service parameters and delivery model for new deals, solution review and resolution of the issues aimed to maintain profitability and winning price, delivery commitment),
o Support for overall delivery governance process in the CEE region,
o Managing delivery escalation related to resources, quality,
o Leading optimization programs for individual accounts,
o Leading margin improvement program for CEE ITO region,
o Supporting contract renegotiations as delivery consultant,
o Leading transformation projects for selected accounts,

o Development and management of Operations Center (DCS, EAO, Network; 65+ engineers + 3rd party operator service),
o Development of account specific support processes and procedures (infrastructure services),
o Solution validation (SOW, SLA, risks, interfaces to other services),
o Development of best practices for delivery teams,

o Development and management of ServiceDesk organization (100+ agents, dedicated ticketing system and PBX),
o Development of account specific support processes and procedures (workplace services),

o SOW definition and contract negotiation with vendors for outsourcing contracts,
o Support for dedicated application and customer business process,
o Preparation and delivery of various trainings to HP customers,