Jacek Burszta

- Managing the process of changes, incidents and problems’ solving according to ITILv3,
- Tests coordination for new changes in cooperation with business teams
- Implementation of changes into all environments including Production,
- Monitoring of development of the applications and servers for Production and Test environments,
- Creating scripts for process’ and tasks’ automation,
- Documentation for new process/procedures etc.,
- Creating Knowledge base.

Management of Drug Safety Support
- Managing of the change process according to ITILv3,
- Change implementations into all business environments including production environment,
- Maintaining and monitoring of the applications and servers,
- Tests coordination,
- Preparing of the administration and technical documentation,
- Tasks and process automation.

Administration of Corporate & Middle Electronic Banking
- Updating of the internet banking application and other transaction services of electronic banking,
- Creating of the tools facilitating of the maintenance and monitoring of the services,
- Preparing of the documentation.