Izabela Marczak

- optimal customer service and responsibility for relations with customer,
- providing a high level of consulting to the client,
- acceptance, operating and controlling of forwarding order, including monitoring of the execution of orders by subcontractors,
- controlling of all data and documents relevant to the forwarding order,
- quotations and preparing offers,
- offer updates and informing customers about variable costs,
- potential expansion of cooperation with the client - visits, information about new products,
- credit limit control and payment monitoring,
- responsibility for the number of shipments and the amount of the designated customers' margins,
- indicating preferred sales directions,
- negotiating prices with agents,
- compliance with the regulations applicable to the given country and the arrangements of the contract with the client,
- responsibility for the quality and conduct in accordance with the set standards of customer service,
- compliance with and consideration of established processes and procedures.

- team management,
- reporting the results of Doceument Processing department,
- creating new ideas for continous improvement,
- creating database of import files: air, ocean and rail,
- replenishment shipments status ,
- insurancing shipments,
- issuing transportation invoices,
- supporting freight forwarders,
- supervision of incoming and outgoing mail.

- creating database of import files: air, ocean and rail,
- replenishment shipments status ,
- insurancing shipments,
- issuing transportation invoices,
- supporting freight forwarders,
- supervision of incoming and outgoing mail.

- control of transportation documents,
- supporting road freight forwarders,
- creating costs and revenue reserves,
- creating reports for customers.

- winning the title of employee of Q1 2015,
- verification of incoming documents,
- supervision of the proper circulation of accounting documents,
- archiving invoices,
- registration of invoices in Lotus Notes,
- active help with implementing new accounting system.

- execution orders of domestic and international forwarding,
- establishment and maintenance business relationships with customers,
- building a customer base.

- professional customer service,
- active sales.