Iuliia Brovko

Iuliia Brovko

Tech Support, Atos Global Delivery Center Polska Sp. z o.o. Sp. k.
Bydgoszcz, kujawsko-pomorskie

Umiejętności

Internet Microsoft Excel Microsoft Office Microsoft Word Office 365 Outlook Remedy Ticketing System SSL Certificates Teach Others Microsoft PowerPoint Citrix XenApp ITIL Foundation Certificate VNC Viewer Translating Outlook, Internet Explorer, Firefox. Skype for Business CMRC Easescreen Screen Manager easescreen Configuration Manager EUCA Circuit by Unify

Języki

rosyjski
ojczysty
ukraiński
ojczysty
angielski
biegły
niemiecki
biegły
polski
dobry

Doświadczenie zawodowe

Atos Poland Global Services Sp. z o. o.
Tech Support
Atos Global Delivery Center Polska Sp. z o.o. Sp. k.
Providing technical support in German and English, troubleshooting various hardware, software, and network operating problems via the phone, email, and remote control tools, creating incident tickets, assigning them to the correct support groups to ensure a quick resolution, delivering account specific trainings to new joiners.
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German teacher
Language school “Deutsches Institut”, Kharkiv, Ukraine
Planned, prepared and delivered lessons to the students on levels A1 to B2, assigned, corrected and marked work carried out by the students, conducted oral and written tests, prepared student for taking the Goethe-Institut examinations, communicated and co-operated with the other members of the language school stuff.
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Au pair girl
Au pair year, Weilerbach, Germany
Entertained the children, helped them with their homework, prepared the children's meals, washed and ironed their laundry, helped the children tidy up their rooms.
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Hotel receptionist
Papillon Zeugma Hotel, Belek, Turkey
Customer service, answered phones, greeted and assisted guests at hotel, prepared bills, took payments, reckoned up the cash, guest profiling, clerical support in the back office, worked with the office equipment (computer, fax machine, copier).
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Camp leader
International Children's Language Camp “Bereg”, Odessa, Ukraine
Supervised and provided leadership for children of different age, including leading recreation, arts and crafts, and field trips, assisted volunteers of The American Peace Corp in organizing of events and English lessons.

Szkolenia i kursy

- ITIL® Foundation Certificate in IT Service Management, PeopleCert (April, 2018)

- Poilish for Foreigners (B2-C1), Worldwide School, 09.2016 - present

- DaF (Deutsch als Fremdsprache), Technology and natural sciences university, Kaiserslautern, Germany

- DaF (Deutsch als Fremdsprache), Volkshochschule, Kaiserslautern, Germany

Edukacja

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Master of Arts majoring in philology (English and German), magisterskie
Kharkiv University of Humanities “People’s Ukrainian Academy”, Kharkiv, Ukraine

Specjalizacje

IT - Administracja
Wsparcie techniczne/Helpdesk