пропозиції роботи
Inna Chuchko
eCommerce Specialist, Shell Polska
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Doświadczenie zawodowe
eCommerce Specialist
- providing frontline business, process and technical support to customers for eCommerce tools;
- handling enquiries regarding the use and application of eBusiness Tools;
- engaging in user acceptance testing and functional trainings;
- focal point for all Digital channels;
- taking ownership for the end-to-end customer eCommerce enquiries and feedbacks;
- coaching team members in terms of eBusiness tools functionality
- SAP CRM, R/3 and eSelf Serve Super User
- Complaints Focal Point (reporting, monitoring complaints inquiries)
- handling enquiries regarding the use and application of eBusiness Tools;
- engaging in user acceptance testing and functional trainings;
- focal point for all Digital channels;
- taking ownership for the end-to-end customer eCommerce enquiries and feedbacks;
- coaching team members in terms of eBusiness tools functionality
- SAP CRM, R/3 and eSelf Serve Super User
- Complaints Focal Point (reporting, monitoring complaints inquiries)
Specjalizacje
Call Center
Zarządzanie Call Center
