Hanna Jędzura

Support of production planning activities, direct contact with manufacturers, SAP-APO, Stock monitoring, inventory counting on Henkel and subcontractors side.

Worked actively and succesfully on the Order Management and Logistics transition from Poland to Bratislava
 Overseeing the orders from Pre-Production (PP) stage up to the delivery to the customer (Proof of Delivery)
 Proactively manage logistic & manufacturing issues within the agreed timing and with focus on internal & external customer satisfaction
 Be responsible for local backlog & distribution management
 Act as a main interaction point between Carriers, Factories, Sales, Customer Care and Customers
 Cover the rollouts for big customers from Logistic and Manufacturing side
 Contact point for internal customers on providing the order status and handling logistic and manufacturing escalations
 Responsible for arranging Air-shipments, special delivery services, order prioritizations, Invoicing and return goods
 Liaise with Finance on Invoicing delivered orders
 Handle the overdue orders at the pre-production stage and ensure that they are released into the production
 Work closely with other departments on resolving the issues
Ensure that all reports e.g. On Hold, Discrepacy Report, are up-to date

Service the customer and fix the customer’s issue
 Manage open customer cases until final resolution
 Own the customer issue and understand the customer needs
 Manage escalations per the company processes and procedures.
 Keeping the customer informed and act on behalf of the customer with other Dell departments to ensure satisfactory closure of all issues
 Deliver a positive customer experience
 Solve situations where delivered goods did not meet customers expectations.

Responsibility for providing direct first level support to Customers
(problem identification and resolution)
 Dealing with Customer requests (via phone, e-mail, fax, post)
 On special customer request schedule and coordinate the delivery of products
 Entry customers’ orders, quotations to SAP system
 Handling customers’ complaints
 Cooperation with subsidiaries in other countries, cooperation with
Sales team in Slovakia