Grzegorz Szuba

Specjalista ds reklamacji, Hilti Polska
Warszawa, mazowieckie

Umiejętności

Dispute Resolution Microsoft Excel Process Improvement Skills SAP ERP Training Delivery Teaching English as a foreign language Translations Team management & team work skills Problem solving skills Vendavo Praca projektowa Robotic Process Automation RPA Automation Anywhere

Języki

angielski
biegły
niemiecki
podstawowy

Doświadczenie zawodowe

Medtronic Poland Sp. z o.o.
Pricing Administrator for Nordic countries
Reporting
Price maintenance (Vendavo and SAP)
Inter-department trainings
International cooperation
Process improvement
Delivering presentations
Disputes procesing
Pricing disputes processing
Project work
Hilti (Poland) Sp. z o.o.
Disputes and Complaints specialist
Logistics complaints handling
Proactive solution of logistic issues
Backorders processing
Systems introduction and testing
Systems training
Cooperation with foreign branches of the company
Translation of training materials
Process Improvement
Project work

Projekty

Introduction of Jackie - RPA bot
I participated in a project which introduced the first bot into pricing department. I coordinated a team of 3 in preparing process description and took part in testing the final product.
SAP Backorder transaction introduction in Hilti Poland
Zakres obowiązków
In this project I was responsible for introducing and testing a new SAP transaction on the Polish market. My observations and feedback contributed to the improvement of the transaction.
Easy Pickup introduction in Hilti Poland
Zakres obowiązków
In this project I was responsible for introducing and testing a new software which sped up broken tool pickup from customers. Later on I created training materials and delivered trainings about the software.

Szkolenia i kursy

Lean Six Sigma & DMAIC Learning Lab

Robotic process automation development - Automation Anywhere

Edukacja

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Finance, Marketing and Management in Business, studia podyplomowe
Uniwersytet Warszawski
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American Studies, magisterskie
Uniwersytet Warszawski
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Teaching English as a Foreign Language, licencjackie
Uniwersytet Warszawski

Specjalizacje

Obsługa klienta
Farmacja/Medycyna
Obsługa klienta
Finanse/Bankowość/Ubezpieczenia
Obsługa klienta
IT/Telekomunikacja

Grupy

Uniwersytet Warszawski
Uniwersytet Warszawski
Uniwersytet Warszawski, założony w 1816 roku, jest największą polską uczelnią i jednocześnie jedną z najlepszych w kraju.