Grzegorz Dyrda

- Designing and developing new and existing dashboards using SQL and Visual Basic in SSRS, MS Excel, MS Access.
- Analysis and forecast inbound calls.
- Performance analysis in inbound and outbound call centre.
- Validation and automation new dashboards from concept through to end product.
- Analysis carried out to identify root cause and agree actions with business areas in order to continuously improve.
- MI delivery for our front line users in Salesforce and MS Dynamics

- Management of a quality function carrying out planned sample checking on the adherence to regulation/legal requirements, processing rules and efficiency metrics, to the required deadlines.
- Reporting of quality results and efficiency measures through dashboards in order to measure and control key processes.
- Providing performance and quality feedback to Team Managers, Senior Managers and Head of department.
- Designing and developing new and existing dashboards using SQL and Visual Basic.
- Analysis and forecast inbound calls.
- Validation and automation new dashboards from concept through to end product.
- Analysis carried out to identify root cause and agree actions with business areas in order to continuously improve.