пропозиції роботи
Grzegorz Budziński
Senior Quality Specialist at Elavon Financial Services Limited
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Linux
Microsoft Office
SQL
Microsoft Windows
Sharepoint 2010
Języki
niemiecki
biegły
angielski
dobry
Doświadczenie zawodowe
Senior Quality Specialist
Responsibilities
- quality check of changes amended by the production team in Back Office
(Polish/German/English/Spanish/Nordic portfolio).
- active involvement in creating new processes.
- preparing reports for the management.
- analyzing documents and data bases.
- cooperating with other departments in Europe.
- quality check of changes amended by the production team in Back Office
(Polish/German/English/Spanish/Nordic portfolio).
- active involvement in creating new processes.
- preparing reports for the management.
- analyzing documents and data bases.
- cooperating with other departments in Europe.
Quality Analyst
Responsibilities
- quality check of changes amended by the production team in Back Office
(Polish/German/English/Spanish/Nordic portfolio).
- active involvement in creating new processes.
- preparing reports for the management.
- analyzing documents and data bases.
- cooperating with other departments in Europe.
- quality check of changes amended by the production team in Back Office
(Polish/German/English/Spanish/Nordic portfolio).
- active involvement in creating new processes.
- preparing reports for the management.
- analyzing documents and data bases.
- cooperating with other departments in Europe.
Shift/Quality Coordinator
Responsibilities
- Shift/daily SLA Desk Supervision in Front Office
(Polish/German/English/Spanish/Nordic portfolio).
- Applying correct changes in schedule to achieve SLA.
- Ensure highest SLA levels for all services.
- Administration of EKC Workflow - Microsoft SharePoint.
- Quality review of documents, procedures.
- Prepare analysis for Managers when requested.
- Communication and interaction with other departments – building relationships and agreeing ongoing support.
- Shift/daily SLA Desk Supervision in Front Office
(Polish/German/English/Spanish/Nordic portfolio).
- Applying correct changes in schedule to achieve SLA.
- Ensure highest SLA levels for all services.
- Administration of EKC Workflow - Microsoft SharePoint.
- Quality review of documents, procedures.
- Prepare analysis for Managers when requested.
- Communication and interaction with other departments – building relationships and agreeing ongoing support.
SLA Detupy Supervisor
Responsibilities
- Involved in creating schedule for Call Centre in Europe
(Polish/German/English/Spanish/Nordic portfolio).
- Administration of Call Centre Schedule.
- Administration of European Holiday Plan.
- Applying correct changes in schedule to achieve SLA.
- Daily SLA Desk Supervision.
- Ensure highest SLA levels for all services.
- Prepare analysis for Managers when requested.
- Communication and interaction with other departments – building relationships and agreeing ongoing support.
- Involved in creating schedule for Call Centre in Europe
(Polish/German/English/Spanish/Nordic portfolio).
- Administration of Call Centre Schedule.
- Administration of European Holiday Plan.
- Applying correct changes in schedule to achieve SLA.
- Daily SLA Desk Supervision.
- Ensure highest SLA levels for all services.
- Prepare analysis for Managers when requested.
- Communication and interaction with other departments – building relationships and agreeing ongoing support.
Customer Service Representative
- Solving problems reported by customers based on the knowledge of the products, services, fees, procedures in Front Office (Polish/German/English portfolio).
- Support in the use of POS terminals.
- Provide information on compliance with the technical requirements and operational security of transactions.
- Establishing and maintaining relationships with customers.
Support other departments in the current process.
- Support in the use of POS terminals.
- Provide information on compliance with the technical requirements and operational security of transactions.
- Establishing and maintaining relationships with customers.
Support other departments in the current process.
Edukacja
MSM - Management, magisterskie
Uniwersytet Warszawski
Specjalizacje
Bankowość
Zarządzanie bankowością
Call Center
Zarządzanie Call Center
Finanse/Ekonomia
Kontroling
IT - Administracja
Inne
Zarządzanie jakością
Kontrola jakości
Zainteresowania
- IT
- Sport
- Music
- Sport
- Music
Grupy
Uniwersytet Warszawski
Uniwersytet Warszawski, założony w 1816 roku, jest największą polską
uczelnią i jednocześnie jedną z najlepszych w kraju.
EXCEL w praktyce
Pytania, wskazówki, odpowiedzi, komentarze, usprawnienie pracy w EXCELu. Cel: wzajemna pomoc, wymiana doświadczeń, propozycje usprawnień pracy
