Temat: ITIL V3 Configuration & Change Management (14-1-2010) +...

Zapraszamy na pierwszy w nowym roku cykl czwartkowych szkoleń internetowych na temat:
■ ITIL V3 Configuration & Change Management (14-1-2010)
■ ITSM Academy: ITIL V3 Service Strategy (21-1-2010)
Każdy webcast stanowi osobną jednostkę szkoleniową i trwa około 45 minut. Wszystkie szkolenia są natychmiast dostępne w archiwum, warto jednak uczestniczyć na żywo i zadawać pytania wykładowcom.





Program szkoleń

http://www.brighttalk.com/summit/ccm

■ Webcast: 14 Jan 2010 11:00am Authorizing changes, who are the right people?
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/8071/attend

■ Webcast: 14 Jan 2010 12:00pm Industry Best Practices: Configuration Management
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7913/attend

■ Webcast: 14 Jan 2010 1:00pm CMII - Der Standard fuer unternehmensweites CM
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7836/attend

■ Webcast: 14 Jan 2010 2:00pm CMII - Standard for Enterprise Configuration Mgmt
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/8030/attend

■ Webcast: 14 Jan 2010 3:00pm Step-by-Step Guide to Building a CMDB
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7990/attend

■ Webcast: 14 Jan 2010 4:00pm CMII - A Path Towards Integrated IT excellence
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7677/attend

■ Webcast: 14 Jan 2010 5:00pm Leverage Data from Disparate Silos for Config and Change Mgmt.
Channel: Burton Group
Attend : http://www.brighttalk.com/webcasts/7863/attend

■ Webcast: 14 Jan 2010 6:00pm ABC of ICT...THE number 1 success or FAIL factor.
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/8192/attend

■ Webcast: 14 Jan 2010 7:00pm Change Management: a Business Enabler, Not Just a Gatekeeper
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7646/attend

■ Webcast: 14 Jan 2010 8:00pm Continual Improvement: Data Discrepancies in your CMDB / CMS
Channel: IT Service Management
Attend : http://www.brighttalk.com/webcasts/7596/attend

Więcj o zarządzaniu usługami IT/ITSM/IT Governance na GoldenLine
COBIT Control Objectives for Information and Related Technologies
ITIL V3 (Strategy, Design, Transition, Operation, Improvement)
Best Management Practice (P3O, MSP, M_o_R, ITIL, PRINCE2)
VAL-IT .. Value Governance of IT Investments
RISK-IT .. Enterprise IT Risk Governance
IT Service Management (ITSM ITIL)