Temat: ciekawe oferty pracy dla osób z językami

Firma Adecco - światowy lider wśród firm doradztwa personalnego poszukuje na zlecenie swojego klienta osób na stanowisko:

1.French and English speaking 2nd Line Agent

The duties will include:

•Supporting end users with technical queries
•Providing internal toolset training and taking ownership around queries regarding internal/customer’s systems
•Developing an understanding of the customers’ environment and service delivery requirements
•Following established processes/systems and recommending improvements to these as appropriate to resolve routine customer enquiries.
•Solving customers’ problems that are usually more complicated than those dealt with 1st line level
•Cooperating with account Service Controllers to provide technical input into incident and problem resolution process.
•Acting as an effective member of the team
•Learning about current products/systems to improve technical knowledge

We are looking for candidates with:

•Fluent English and French
•Advanced Knowledge of Microsoft Windows XP, Microsoft Office
•Knowledge of Networking, VPNs, WIFI, VDI Environments
•Knowledge of Linux/MySql/PHP/HTML
•Content Publishing Experience
•Excellent approach to Business Model and working under SLA Requirements
•Orientation towards good customer service
•Excellent communication skills
•Motivation and determination
•Ability to work as a part of the team
•Ability to work under stress conditions
•Time Management.
•Flexibility in working hours.

We offer

•Possibility to work in one of the largest IT companies
•An interesting job among highly motivated team
•Chance to get to know the international corporate culture
•Various trainings

2.Customer Service Agent with Finnish, Danish, Norwegian Or Swedish

The main activities will be strictly related to Customer Care and Sales Order Entry.

The duties will include:

•Handling emails, faxes and calls directed to Customer Services
•Customer care duties prior or besides orders: product information, stock availability, service level capacity, pricing confirmation, samples and new customer delivery account creations
•Order Creation: edits and cancellations based on customer requests and processes
•Customer inquiries on delivery tracking and back orders
•Customer queries after deliveries: processing, suggesting solutions to parties involved

We are looking for candidates with:

•Fluent English and one or more of below languages: Danish/Swedish/Finnish/Norwegian
•Previous experience in customer service/administrative tasks/accountancy
•Good computer/Excel skills
•Good communication skills
•Orientation towards good customer service
•Motivation to learn
•Ability to work as part of the team in multilingual environment

Osoby zainteresowane prosimy o przesłanie dokumentów aplikacyjnych (listu motywacyjnego oraz CV) na adres:

biuro.lodz@adecco.pl