Temat: Ogłoszenia
Witam serdecznie,
Prowadzę obecnie rekrutację na rolę Head of the Centre / Managing Director, więcej informacji poniżej. Osoby zainteresowane zapraszam do kontaktu: beata.krokowska@alexmann.com, +48 785 057 065.
Pozdrawiam,
Beata Krokowska
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NorthgateArinso (NGA) is one of the leading global providers of specialist software, outsourcing HR and information technology services that transform the way organizations in the public and private sectors work. With more than 11,500 staff in 35 countries across five continents, NorthgateArinso helps organizations of different sizes, including corporations from Global Fortune 500 ® list, run their operations more effectively and efficiently.
Head of the Centre / Managing Director
Location: Katowice
This is an unique opportunity to lead a dynamically growing Centre and shape the direction in which the company in Poland is going. The person in this role will have the sole responsibility for country operations and performance of Northgate Arinso in Poland established in the NGA Katowice Centre.
As a board member the Head of the Centre will also play an important role in corporate programs and initiatives on the global level.
Key responsibilities:
• Be accountable for all program Service Level Agreements, ensuring that all operational effectiveness and efficiencies measurements are met.
• Work with Operations Team to establish program objectives and strategies, decision maker for personnel and training within the program.
• Oversee the recruiting and hiring of all staff in order to meet the required throughput to meet revenue forecast.
• Communicate frequently with client services to examine new growth opportunities for assigned programs.
• Coordinate all site-training requirements to meet ramp plans and attrition backfill and ensure the proficiency of the staff to meet program requirements.
• Be responsible for establishing and clearly communicating departmental strategy to management team
• Provide feedback regarding tactical operations for the site including budgeting, goal setting, and managing performance
• Follow organization's policies and applicable legal requirements; determining and implementing appropriate staffing and customer interaction guidelines for work team(s); and monitoring performance leading to successful results.
• Responsibility for selecting, training, developing, and managing performance of direct reports in area of specialty; mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization's policies and applicable legal requirements.
We are looking for:
Business related skills:
• Bachelor or Master’s degree with a Business or Technical emphasis, or equivalent
• Extensive experience of managing work and people
• Strong knowledge of and experience with Outsourcing & Maintenance activities
• Strategic thinker capable of developing and implementing work processes
• Experience in working with multiple internal and external clients
Personal skills:
• Ability to work in a constantly changing, fast-paced environment, and to consistently achieve quality standards
• Strong sense of integrity with an awareness of confidentiality and diplomacy
• Self-motivation and flexibility in all interactions with internal and external stakeholders
• Ability to act as a positive role model in all interactions while remaining approachable, objective, respectful and resourceful
• Good analyzer and problem solver
• Assertive communicator able to convey concepts and information in a clear, honest, structured and diplomatic manner; listen actively and with empathy
• Fluent in English and German
• Knowledge of Russian and Polish is an advantage
If you are interested in this role or would like to learn more, please contact us on beata.krokowska@alexmann.com, +48 785 057 065:
Visit our website:
http://www.ngahr.com/