Temat: Insight and internal audit

The four faces of insight

1. świadomość dylematu
2. Refleksja/rozważanie
3. Motywacja
4. Zrozumienia





Awareness

The first stage is awareness, the identification of some kind of problem to be solved. We haven’t yet thought hard enough about the problem, but we definitely know there is an issue to resolve. In the workplace this might be duplicate payments occurring in the payment process, an increasing number of customer complaints, failing to deliver projects on time.

Reflection

Studies have shown that during the reflection stage, we are not trying to solve the problem. We are creating links and tapping into more intelligence than the three to five pieces of information we can hold in our working memory. This is why we often have our best ideas when we are not actively thinking about the issue.

Illumination

In practical terms, it seems that to help people have insights (the illumination stage), we need to encourage them to reflect more, and think less, or at least less logically.

Motivation

Finally, the 'Aha' moment is a strong motivator. So the best way to bring about insight and change is not to think about people’s issues for them but to help them reflect more deeply and support them in their ability to generate connections. In simple terms, the basis for effective coaching, and perhaps internal auditing, is to help people come up with ideas for themselves.

https://www.iia.org.uk/resources/global-guidance/missio...Ten post został edytowany przez Autora dnia 08.04.16 o godzinie 21:40