GoldenLine
Zaloguj się
Grzegorz Albinowski

Grzegorz Albinowski Senior Business
Consulant,
Transition Project
Manager

Temat: ITSM Academy: ITIL Service Transition, czwartek, 27.08.2009

ITSM Academy: ITIL Service Transition, czwartek, 27.08.2009

ITIL Service Transition
Thursday, August 27th at 11am (Eastern)

Join us as Donna Knapp, ITSM Academy Curriculum Development Manager, discusses integrating ITIL® Service Transition processes with your existing Change, Release and Configuration Management processes. Donna will discuss the various roles and functions involved in Service Transition and key best practices.

http://www.goldenline.pl/spotkanie/itsm-academy-itil-s...

http://www.goldenline.pl/grupa/it-service-management-itsm
http://www.goldenline.pl/grupa/best-management-practice
http://www.goldenline.pl/grupa/iso-20000
Link do wypowiedziLink
Grzegorz Albinowski

Grzegorz Albinowski Senior Business
Consulant,
Transition Project
Manager

Temat: ITSM Academy: ITIL Service Transition, czwartek, 27.08.2009

ITIL V3 Service Transition
■ Purpose, Scope and Role of Service Transition
■ Transition Planning and Support
■ Release and Deployment Management
■ Service Validation and Testing
■ Service Evaluation
Processes that support Service Transition
■ Change Management
■ Service Asset and Configuration Management
■ Knowledge Management

Slajdy ze spotkania:
http://www.itsmacademy.com/files/ITSM_Academy_Webinar_...
Link do wypowiedziLink
« Wróć do tematów
Odpowiedz

Podobne tematy


Następna dyskusja:

ITSM Academy: ITIL Service ...




Wyślij zaproszenie do
Anuluj