Temat: Syamntec is recruiting

Tired of working in yet another outsourcing company?
Want to actually develop yourself and make a carrier?
Symantec Warsaw is hiring!





We are currently looking for 2 german speaking and 2 french speaking
informaticians.
If you have a technical mind and speak the language, and are looking
for a new place to work, let me know.

Title : French / German speaking Technical Support Analyst

Contract : Full-time
Location : Warsaw - Adgar Plaza
About Us : We are here to relentlessly protect the world’s
information. Across the globe, we are an ‘essential’ partner to
both consumers and businesses of all sizes. We combine our talents,
our brains, and our creative energy to reinforce our place as a
world-class technical community.

In the ESS Enterprise Services group , you will have the
opportunity to work with a portfolio of options designed to maximize
uptime and reduce internal IT costs.
Our Support organization is dedicated to resolving issues quickly
and effectively.
We view every support engagement as an opportunity to demonstrate
our commitment to customer satisfaction.

Responsibilities :
• Provide high quality support for the Backup Exec products
on Windows Servers, as well as other Symantec Software
products as required. You will mainly work with our two major
applications Backup Exec 2012 and Backup Exec System Recovery.
• Primary responsibility is to successfully resolve technical
issues with customers over the phone (outbound calls) with
continued follow-up until resolved. However, we are not a call
centre or a technical service desk. We work in backoffice,
leading technical incidents into resolution through a thorough
investigation and dedicated support. You're responsible for each
case you take and you have up to one week to resolve it or, when not
possible to resolve quickly, to escalate to higher instances for
involving more qualified specialists.
• You will work remotely with the customers representatives
(IT specialists) in order to lead the case to resolution. We
use webex session and virtual envirnments. You will also be
conducted tests of the proposed solutions in simulation
laboratories.
• Ensure proper escalation procedures are followed for unresolved
issues
• Ensure you share your knowledge and competencies , as
well as discoveries with the team locally, as well as worldwide
through completing knowledge articles and reviewing them upon the
resolution of a case.
• Manage the customers expectations and satisfaction in
order to get a positive feedback on the support you and the company
provided.
• Constantly develop yuorself and your skills - in both
the technical and customer-related areas.





Qualifications :

• Fluent in : French and English / or / German and English

• In-depth knowledge of Windows 2003 and 2008
• a minimum of 2 years hands-on networking / IT administration
experience.
• Must be familiar with networking protocols and hardware and have
a good practice of different environments and architectures.
• In-depth knowledge of Active Directory , domains and
domain trusts as well as Windows Registry, Windows workstation and
server, user profiles and security and server-based software.
• Any combination of skills in the following areas the will be a
plus: Oracle DB, Java, SMS, MS Exchange, MS SQL, and/or UNIX .
• Above all we want you to have a techinical mindset and be
customer oriented . You need to understand the balance between
managing the customer's IT and the customer positive perception of
our products.
• Be flexible and want to grow and develop yourself
• Be responsible - show mature behaviours both with your
customer as with your colleagues.

If you want to know more - about our benefits, about our job,
how your daily work looks likes - please contact me :
-> either via goldenline
-> either at my email address : olaf_zmit@symantec.com