Temat: Co to są KPI

In this post we'd like to talk about David Parmenter's take. The self-proclaimed "King of the KPIs", Parmenter has written fairly extensively on the subject. His book, Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs, focuses on three different types of metrics that businesses use to measure performance, and tells us that many of us use the term "KPI" as a catch-all to include metrics that aren't in fact Key Performance Indicators.

Parmenter splits business metrics into three categories:
•Key Results Indicators (KRIs): how have you performed?
•Performance Indicators (PIs): what should you do?
•Key Performance Indicators (KPIs): what should you do that will have a dramatic impact on performance?



The 7 Characteristics of KPIs
1.They are NOT financial metrics and cannot be expressed in currency.
2.They are measured very frequently, usually daily.
3.They spur the action of very senior management.
4.Their impact and the process for improving them must be understood by team members across the organization.
5.They involve individual or smaller team responsibilities.
6.Their impact is significant and crosses multiple perspectives.
7.They affect all other Performance Indicators positively.

Read: http://www.accttwo.com/blog/7-characteristics-kpis.html