Temat: 23.09.2014 Gartner Conference in Poland - IT Shared...

Gartner Local Briefing:
"How to Achieve IT Shared Service & Service Management Excellence"

Date: 23.09.2014, 09.00 – 13.30
Place: Marriott Warsaw Hotel, Warsaw, Poland

Prior registration required.

The Local Briefing will look at the critical success factors for creating an IT shared service. We will drill down into the evolving service management capabilities that are central to keeping IT
shared services relevant and on a pathway to service management excellence.

KEY ISSUES:
- What hurdles do you have to overcome, so an organization can move to shared services?
- How does a shared services organization become and remain effective?
- Should Infrastructure & Operations (I&O) embrace agile methodologies?
- How can ValueOps be used to guide operational process decisions?
- What are some Guiding Principles service managers should adopt in core process implementations?
- What are the challenges automation poses?
- What role does automation technology play in the evolution of I&O?
- What best practices should organizations adopt to maximize I&O automation?

PRESENTATIONS:

"How to Create & Successfully Maintain a IT Shared Services Organization"
by
Simon Mingay, Research VP, Gartner

Many organizations are trying to create a shared services environment for IT. A large percentage are failing. IT shared services and consolidation represent a huge opportunity for IT to add value and free up resources for innovation or to save money. But, people, governance and capability issues are often standing in the way. We will explore the critical success factors that must be
addressed to be successful.

"Agile IT Operations: Looking Beyond ITIL"
by
Ian
Head, Research Director, Gartner

As businesses demand more agile application strategies, traditional interpretations of ITIL need to be adjusted to support a mix of development methodologies. ValueOps can be used to ensure that the key operations processes are able to cope with such an environment and avoid operations being seen as the slow-mover in service deployment.

"I&O Automation: The Foundation for Enabling the Digital Business"
by
Ian Head, Research Director, Gartner

Where there is software, there is automation. However, confusion continues. How do I&O leaders harness the potential of automation? This presentation defines and discusses various forms of automation and the opportunities to gain efficiencies, particularly when enabling a digital business.

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Analyst One-on-One Meeting Commence – 30 min (Separate registration required)
We are offering an exclusive opportunity to speak directly with one of the above mentioned Gartner Analysts in private during half-hour 1-on-1 meetings. These sought-after private meetings allow you to explore solutions to your personal IT issues & challenges.

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Questions / Registrations: events@gartner.pl