Temat: SLM, SLA and ITIL: 17.2.2009 (wtorek) 17.00

SLM, SLA and ITIL: 17.2.2009 (wtorek) 17.00

SLM, SLA and ITIL: More than Alphabet Soup
Oblicore and Pink Elephant Webinar: Tuesday, February 17, 2009
11am EST (8am PST, 4pm UK Time, 5pm CET)

WEBINAR OVERVIEW
IT Service Management all too often gets reduced to a series of acronyms. In this webinar, George Spalding of Pink Elephant explores the best practices of Service Level Management as dictated in the Information Technology Infrastructure Library. He will explain how Service Level Management contributes to Continual Service Improvement with consideration of Service Strategy, Service Design, Service Transition, and Service Operation.

Join us for this webinar to decode the alphabet soup and improve the efficiency of your IT Services while reducing costs. Learn how to employ the best practices of ITIL V3 for Service Level Management in order to build and manage a stronger relationship between IT and the Business.

SPEAKERS
* Erik Hille is Product Marketing Director at Oblicore. An acknowledged expert in the area of ITIL implementation and Service Level Management, Erik has written various articles on the topic and is a frequent presenter at keynote sessions and conferences internationally. Erik has over 10 years of management, consulting, marketing research and customer service software experience.
* George Spalding is co-author of ITIL® V3’s Continual Service Improvement core volume, and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Service Manager, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
We hope you'll join us.

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