Temat: Mapowania ITIL V3 - MOF - ISO 20000 (maj 2009)

Mapowania ITIL V3 - MOF - ISO 20000 (maj 2009)

Firma Microsoft opublikowała dwa dokumenty mapujące swoją bibliotekę Microsoft® Operations Framework (MOF) 4.0 na międzynarodowe standardy ITIL V3 i ISO 20000. Oba opracowania są dostępne w sieci:

■ Cross Reference ITIL® V3 and MOF 4.0
■ Using MOF for ISO/IEC 20000: A MOF Companion Guide

http://go.microsoft.com/fwlink/?LinkId=151991
http://go.microsoft.com/fwlink/?LinkId=151987


The ITIL V3 Service Lifecycle
■ Service Strategy
■ Service Design
■ Service Transition
■ Service Operation
■ Continual Service Improvement

The IT service lifecycle of MOF
■ Plan phase: plan and optimize an IT service strategy in order to support business goals and objectives.
■ Deliver phase: ensure that IT services are developed effectively, deployed successfully, and ready for Operations.
■ Operate phase: ensure that IT services are operated, maintained, and supported in a way that meets business needs and expectations.
■ Manage layer: the foundation of the IT service lifecycle. This layer is concerned with IT governance, risk, compliance, roles and responsibilities, change management, and configuration. Processes in this layer apply to all phases of the lifecycle.

ISO/IEC 20000 documents
■ IT Service Management Specification for Service Management (ISO/IEC 20000-1:2005)
■ IT Service Management Code of Practice for Service Management (ISO/IEC 20000-2:2005)

ISO/IEC 20000 process groups
■ Requirements for a management system;
■ Planning and implementing service management;
■ Planning and implementing new or changed services;
■ Service delivery process;
■ Relationship processes;
■ Resolution processes;
■ Control processes;
■ Release processes.