Temat: [ITSM] ITIL V3 Service Portfolio Management

ITIL V3 Service Portfolio Management, 10 June 2010

Stowarzyszenie itSMF USA, Service Desk Institute, ITIL Group oraz portal Brighttalk zapraszają na cykl darmowych seminariów internetowych w języku angielskim i francuskim poświęconych Zarządzaniu Portfelem Usług IT (Service Portfolio Management). Każde seminarium stanowi osobną jednostkę szkoleniową trwającą ok 45 minut, warto na żywo zadawać pytania, potem szkolenia są dostępne w archiwum.

About this summit
Service Portfolio Management allows an organization to closely monitor and manage enterprise-wide IT investments. Effective implementation will provide an intimate understanding of the business value of each new, existing and retired service. At this online event you will learn how to leverage the best practices of industry peers and benefit from the latest innovations and trends.

■ Jun 10 2010 10:00 am - How May I Support You?
■ Jun 10 2010 12:00 pm - Combler les lacunes de la gestion de la performance applicative
■ Jun 10 2010 3:00 pm - What Your Application Monitoring Tools Aren’t Telling You
■ Jun 10 2010 4:00 pm - Baseline: Coût, Consommation, chargeback et contribution IT aux
■ Jun 10 2010 6:00 pm - ITSM Implementations - Patterns, Trends and Lessons
■ Jun 10 2010 10:00 pm - Deciphering Service Portfolio Management
■ Jun 11 2010 4:00 pm - Run IT as a Service Business!

ITIL V3 Service Portfolio Management, 10 June 2010

Rejestracja i archiwum
http://www.brighttalk.com/summit/spm

Więcej o zarzadzaniu uslugami IT/ITSM/IT Governance na GoldenLine
Dolacz: COBIT Control Objectives for Information and Related Technologies
Dolacz: ITIL V3 (Strategy, Design, Transition, Operation, Improvement)
Dolacz: Best Management Practice (P3O, MSP, M_o_R, ITIL, PRINCE2)
Dolacz: VAL-IT .. Value Governance of IT Investments
Dolacz: RISK-IT .. Enterprise IT Risk Governance
Dolacz: IT Service Management (ITSM ITIL)