Temat: ITSM Academy: Defining ITIL Roles, darmowe seminarium...

ITSM Academy: Defining ITIL Roles, darmowe seminarium online, 21 sierpnia 2008 (czwartek), 17.00-18.00

http://www.goldenline.pl/spotkanie/itsm-academy-defini...






Wstępne zaproszenie na podstawie informacji mailowej:

Thank you for attending our Webinar. The slides are available on the download section of our website: http://itsmacademy.com/Page.bok?file=downloads.html

We look forward to having you join us for our next webinar on Thursday, August 21 at 11am Eastern. The topic is Defining ITIL Roles. Our speaker is ITSM Academy Instructor, Gerri Sasso.

You will be receiving an invitation next week.

Have a great weekend ~

The ITSM Academy Team

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na stronie ITSM Academy
http://itsmacademy.com/Page.bok?file=downloads.html
archiwum szkoleń na temat ITSM i ITIL V3

- Microsoft Operating Framework MOF 4.0
- Service Management Definitions download download
- The ITIL® V3 and ISO/IEC 20000 Certification Schemes download download
- Apples, Oranges and ITIL® download download
- How to Play the Game of Good Service Management
- Implementing ITIL® V3 download download
- Metrics and the Service Lifecycle download download
- ITIL® V3 and ISO 20K: Better Together
- V3 Continual Service Improvement
- V3 Service Operation
- V3 Service Transition
- V3 Service Design
- V3 Service Strategy
- Exploring the Service Lifecycle