Temat: [ITSM biuletyn] Transitioning to ITIL V3: Best Practices...

Transitioning to ITIL V3: Best Practices & Case Studies,
online ITIL Version 3 Summit on December 3rd, 2009

Zapraszamy na cykl szkoleń internetowych na temat ITIL V3. Każdy webcast stanowi osobną jednostkę szkoleniową i trwa około 45 minut. Wszystkie szkolenia są natychmiast dostępne w archiwum, warto jednak uczestniczyć na żywo i zadawać pytania wykłądowcom.

Transitioning to ITIL V3: Best Practices & Case Studies

W tym samym dniu odbywa się kongres itSMF Polska, jest jeszcze szansa aby się wybrać (a szkolenia obejrzeć potem z archiwum)
III KONGRES IT Service Management Forum Polska (itSMF PL)





Więcj o zarządzaniu usługami IT/ITSM/IT Governance na GoldenLine
ITIL V3 (Strategy, Design, Transition, Operation, Improvement)
Best Management Practice (P3O, MSP, M_o_R, ITIL, PRINCE2)
VAL-IT .. Value Governance of IT Investments
RISK-IT .. Enterprise IT Risk Governance
IT Service Management (ITSM ITIL)
COBIT Control Objectives for IT





Program szkoleń

Join a distinguished panel of experts for the complimentary, online ITIL Version 3 Summit on December 3rd. The live, interactive webcasts will feature an award winning Thomson Reuters case study, discussion of the value of ITIL implementation, and innovative trends and best practice tips: http://www.brighttalk.com/summit/itilversion3

WHEN: Thursday, December 3, 2009, attend live online throughout the day or afterward on-demand

■ Webcast: 3 Dec 2009 10:00am ITILv3 - Help or Hindrance for Service Desks?
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5404

■ Webcast: 3 Dec 2009 11:00am IT Services Management - The Growing Importance of ITIL Practices
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5618

■ Webcast: 3 Dec 2009 12:00pm Service Catalogue: Theory into Practice and Success
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5177

■ Webcast: 3 Dec 2009 2:00pm Continual Service Improvement, monitoring ITIL V3
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5274

■ Webcast: 3 Dec 2009 3:00pm Cutting the Fat from IT
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/4475

■ Webcast: 3 Dec 2009 4:00pm Should I implement ITIL v3? Or is v2 or v4 the right approach?
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5186

■ Webcast: 3 Dec 2009 5:00pm ITIL Doesn't Matter
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5272

■ Webcast: 3 Dec 2009 6:00pm Case Study: Transitioning to ITIL V3 – focus on change management
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5318

■ Webcast: 3 Dec 2009 7:00pm Moving ITSM from Process Driven to Service Driven
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5368

■ Webcast: 3 Dec 2009 8:00pm Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5485

■ Webcast: 3 Dec 2009 9:00pm Without commitment ITIL Will Fail! How to Avoid ITIL Pitfalls
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5709

■ Webcast: 3 Dec 2009 10:00pm Seven Ways ITIL Can Help You in an Economic Downturn
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5696

■ Webcast: 3 Dec 2009 11:00pm ITIL V3 Financial Management
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5666

■ Webcast: 4 Dec 2009 12:00am Social ITIL®: How Social Media Concepts Are Revolutionizing ITSM
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5073

■ Webcast: 4 Dec 2009 1:00am Mapping ITIL v3 to the Management Imperatives
Channel: IT Service Management
Attend : http://www.brighttalk.com/dcemail_redirect/webcast/5693