Ewelina Rydzewska

Trainings in all hotel departaments and work with General Managers on daily basis in following hotels: Mercure Warszawa Grand (299 rooms, 4*), Mercure Ostrava Centre (139 rooms, 4*), Novotel Kraków City West (305 rooms, 4*), Ibis Warszawa Centrum (189 rooms, 3*), Sofitel Warsaw Victoria (359 rooms, 5*).

- Take care about operational aspects of loyalty programme in marketplace (all Accor hotels in Warsaw&Łódź).
- Organise trainings/workshops for employees of 10 hotels in Warsaw and Łódź.
- Report, control and improve hotels' results.

-Recruit new employees.
-Train, supervise and support office staff, including receptionists,night auditor, reservations clerk and Guest Experience Managers.
- Schedule shifts.
- Ensure timely and accurate customer service.
- Handle complaints and specific customers requests.
- Keep updated records of office expenses and costs.
- Ensure company’s policies and security requirements are met.
- Liaising with other departments.
- Conducts regularly scheduled meetings of front office personnel..
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.

- Effective supervision of all guest arrivals, departures, ensuring that room allocations and check in/check out processes adhere to policies and procedures to ensure Total Customer Satisfaction.
- Leading, developing and training our team of Front Office professionals.
- Ensure that all standards are maintained, profitability is maximised and customer needs are met.
- Managing and motivating Front Office teams in order to provide high quality services for guests.
- Preparing and/or checking work schedules in line with activity forecasts
- Dealing wih guest complaints.

- Supervise the efficient operations of reception including check in/out procedures
- Ensure that both the Front Desk Manager and Reception Shift Leaders are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times.
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
- Prepare corrections of invoices.
- Assign rooms for tourist groups and coordinate their check in/check out.