Ewelina Pinakiewicz

Leading a Swedish-Polish team of project managers providing full service for a major pharmaceutical industry Client from the Nordics.

Meeting Planner and Venue Sourcing Specialist in Meetings&Events team, providing end-to-end services for a Nordic Client.
Since January 2016, Interim Team Leader of a Swedish-Polish team.

Kompleksowa obsługa klientów z krajów skandynawskich.


* order entry (SAP), processing orders from Sweden and Finland

* customer order queries (product availabilty, backorders, tracking of orders)

* dealing with customer claims, returns and repairs

* training new employees

* creating daily open order reports for the whole Nordic team

* invoicing customers (credit and debit requests), solving pricing discrepancies and issues

* cooperation with the warehouse personnel in Germany and the Netherlands, as well as with the field personnel in Sweden

Obsluga klienta, przygotowywanie ofert, kontakty z kontrahentami w Szwecji, Polsce, Norwegii i Finlandii, koordynowanie wyjazdow indywidualnych i grupowych, sprzedaz i rezerwacja biletow lotniczych i promowych, pilotaz wycieczek.

- tour producing (Norway, Sweden, Finland, Iceland, Russia, Poland, the Baltics) for individual tourists and groups
- cooperating with service suppliers and business partners
- representing offers of many well known companies like Hurtigruten, MS Cruises, Princess Cruises, Royal Caribbean etc.
- booking of all kinds of tickets (airways-, ferry-, bus-, train-)
- Western Union services (including Anti-Money Laundering and Ethics trainings and certificates)
- full spectrum of travel industry related advising and support

Opieka nad grupą, pilnowanie realizacji programu.

Testowanie poprawności językowej w grach komputerowych w językach szwedzkim, fińskim i norweskim.