Ewa Czarnota

- general administrative and commercial support of the Customer Service Team
- responsibility for the business correspondence
- processing orders
- support of employees in the field of administration
- contact with Mosca GmbH Germany

- developing strong customer relations with logistics and business partners
- coperation with the countries of Central and Eastern Europe
- managing inquiries
- issuing credit notes
- modifying and releasing orders
- sample handling

- Avon internal & external customers’ queries handling
- issues management using the designed database within agreed timeframes
- escalation process management
- mediation between Avon entities and FSSC
- active solutions seeking
- incoming invoices management
- maintaining and building a professional relationship with the customer
- single Point of Contact role for selected Avon entity (Italy, Greece, Portugal)
- preparing monthly SLA/KPI report

- answer inbound customer calls and provide support within requested area
- advise customer on appropriate actions on the phone
- cooperate with upper levels of technical support and field service engineers
- observe technical or process problems and offer improvement suggestions
- identify and escalate situations requiring urgent attention
- create of service reports
- check quality of service tickets in customer service applications