пропозиції роботи
Dorota Naja Kosińska
Quality & Processes Manager
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Umiejętności
Analiza
Audyt
motoryzacja
bankowość
Black Belt
Analiza biznesowa
procesy biznesowe
usprawnianie procesów biznesowych
Mapowanie procesów biznesowych
Business Transformation
Zarządzanie zmianą
Coaching
stały rozwój
Cross-functional Team Leadership
DMAIC
FMEA
ISO 14001
Iso 9000
Przywództwo
Lean Management
Lean Manufacturing
Zarządzanie
Management Consulting
Zarządzanie procesami
Operational Excellence
PMO
usprawnianie procesów
Project Management
Planowanie projektów
Zarządzanie portfelem projektów
Zapewnienia Jakości
Audyty jakości
Zarządzanie jakością
Quality System
Zarządzanie ryzykiem
Six Sigma
Testy systemowe
Przywództwo w zespole
Szkolenie
Zarządzanie zespołem
Języki
angielski
biegły
rosyjski
dobry
niemiecki
podstawowy
Doświadczenie zawodowe
Process & Efficiency Expert, HR Bureau.
⦁ Integrated BPM & QM Assessment preparation, leading and communication
⦁ Functional model of cooperation with Business Units in Lean, Six Sigma, BPM and Functional Requirements for IT Systems design and introduction
⦁ PZU Process Management Academy framework design
⦁ Lean Methodology Introduction Standard design and ownership
⦁ Innovation Laboratory Project: Lean Management e-learning
⦁ Business Partnership in process excellence and efficiency area:
⦁ Business needs recognition
⦁ Counseling in planning and Lean Culture Program implementation
⦁ Post-implementation support after LCP implementation
⦁ Photo of the Day Tool design and implementation
⦁ Cooperation and support for external suppliers for Lean and Six Sigm
⦁ Responsibility for tender offers requirements and substance valuation (incl. frame agreement on Lean Culture Implementation for 2015/16)
⦁ Functional model of cooperation with Business Units in Lean, Six Sigma, BPM and Functional Requirements for IT Systems design and introduction
⦁ PZU Process Management Academy framework design
⦁ Lean Methodology Introduction Standard design and ownership
⦁ Innovation Laboratory Project: Lean Management e-learning
⦁ Business Partnership in process excellence and efficiency area:
⦁ Business needs recognition
⦁ Counseling in planning and Lean Culture Program implementation
⦁ Post-implementation support after LCP implementation
⦁ Photo of the Day Tool design and implementation
⦁ Cooperation and support for external suppliers for Lean and Six Sigm
⦁ Responsibility for tender offers requirements and substance valuation (incl. frame agreement on Lean Culture Implementation for 2015/16)
Quality & Processes Manager
⦁ Quality Management System design and implementation:
⦁ Complaints management process definition, implementation, maintenance and communication,
⦁ Voice of The Customer (VOC) on Driver’s and Client’s levels,
⦁ Results analysis and improvement plan definition in cooperation with Top and Middle Management.
⦁ Support for all areas of organization during Arval Poland IT system migration to new IT environment, processes redefinition, support in Change Management Process.
⦁ Continuous cooperation with Arval Corporate in international quality projects (i.e. ISO 14001, Quality Awareness Program).
⦁ Active participation in international quality and Service/Delivery events in Arval Group and BNP Paribas Group, i.e. Voice of the Customer in Arval Poland presentation on Service & Delivery Seminar (Oct 2013), ACE Day in Paris.
⦁ Quality and communication projects on Executive Committee level (i.e. Arval Roadmap, Engagement Plan 2012-2013, Communication Map) and Middle Management level (Quality Laboratory).
⦁ Paperless Office Project and internal processes re-definition.
⦁ Processes and Procedures database management
⦁ Personal Data Protection standard implementation and preparation for ISO 2700 certification audit.
⦁ ISO 14001 Standard implementation in Arval Poland
⦁ Internal Trainings for Employees, Managers and Executive Committee
⦁ Employees Innovativeness Management
⦁ Other own initiatives and tasks from Arval Poland Executive Committee, regarding Quality and Change management in whole organization.
⦁ Complaints management process definition, implementation, maintenance and communication,
⦁ Voice of The Customer (VOC) on Driver’s and Client’s levels,
⦁ Results analysis and improvement plan definition in cooperation with Top and Middle Management.
⦁ Support for all areas of organization during Arval Poland IT system migration to new IT environment, processes redefinition, support in Change Management Process.
⦁ Continuous cooperation with Arval Corporate in international quality projects (i.e. ISO 14001, Quality Awareness Program).
⦁ Active participation in international quality and Service/Delivery events in Arval Group and BNP Paribas Group, i.e. Voice of the Customer in Arval Poland presentation on Service & Delivery Seminar (Oct 2013), ACE Day in Paris.
⦁ Quality and communication projects on Executive Committee level (i.e. Arval Roadmap, Engagement Plan 2012-2013, Communication Map) and Middle Management level (Quality Laboratory).
⦁ Paperless Office Project and internal processes re-definition.
⦁ Processes and Procedures database management
⦁ Personal Data Protection standard implementation and preparation for ISO 2700 certification audit.
⦁ ISO 14001 Standard implementation in Arval Poland
⦁ Internal Trainings for Employees, Managers and Executive Committee
⦁ Employees Innovativeness Management
⦁ Other own initiatives and tasks from Arval Poland Executive Committee, regarding Quality and Change management in whole organization.
Quality Manager
⦁ Lean Six Sigma methodology implementation
⦁ Processes standardization and creating supporting tools
⦁ Quality focused projects, workshops and trainings
⦁ Processes quality monitoring tools design and implementation(BPMS)
⦁ Processes standardization and creating supporting tools
⦁ Quality focused projects, workshops and trainings
⦁ Processes quality monitoring tools design and implementation(BPMS)
Quality Leader
Hypovereinsbank / BPH BH S.A
⦁ Total Quality Management (TQM) introduction support
⦁ Business Process Management System (BPMS) implementation
⦁ Process management supporting tools design and implementation
⦁ Improvements on business processes (Quick-Wins)
⦁ Business Process Management System (BPMS) implementation
⦁ Process management supporting tools design and implementation
⦁ Improvements on business processes (Quick-Wins)
Szkolenia i kursy
⦁ Internal Auditor ISO 14001, EcoMS Polska
⦁ ISO 14001 Internal Auditor Certification
⦁ Leadership for Managers, Krauthammer
⦁ ISO 9000 Lead Auditor Certification, BSI Poland
⦁ Lean Six Sigma Black Belt Training and Certification, Polish Six Sigma Academy
⦁ Lean Six Sigma Green Belt, ING Business School
⦁ Aris Modelling, IDS Scheer
⦁ Statistica, StatSoft
⦁ ISO 14001 Internal Auditor Certification
⦁ Leadership for Managers, Krauthammer
⦁ ISO 9000 Lead Auditor Certification, BSI Poland
⦁ Lean Six Sigma Black Belt Training and Certification, Polish Six Sigma Academy
⦁ Lean Six Sigma Green Belt, ING Business School
⦁ Aris Modelling, IDS Scheer
⦁ Statistica, StatSoft
Edukacja
Quality, magisterskie
Polish Six Sigma Academy
FTIMS, magisterskie
Warsaw University of Technology
Specjalizacje
Bankowość
Zarządzanie bankowością
Edukacja/Szkolenia
Coaching
Zarządzanie jakością
Zapewnienie jakości
Zainteresowania
Psychology, Engineering and Life Sciences, Water Sports, Dogs and Squirrels
Organizacje
Komitet ds. Jakości Usług Finansowych - Związek Banków Polskich
