Dorota Knap

Supporting and coordinating IT projects. Customizing and configuring systems in accordance to technical concepts and performing acceptance tests. Updating tools and documentation regarding supported systems. Resolving errors in HR systems.

- Managing team of HR Technicians and Learning Management Specialists in Shared Service Center
organization, providing training, coaching and mentoring, establishing strategic goals and priorities, ensuring deadlines are met
- Preparing periodic metrics, reports and dashboards to track key objectives, suggesting process
improvements
- Resolving errors in HR systems, answering questions regarding HR programs and policies,
suggesting and supporting changes in HR systems
- Enforcing customer service standards, handling escalations
- Bringing tools and documentation regarding processes up to date, ensuring key controls are
performed

- Coordinating work of HR Technicians
- Providing training and mentoring, establishing priorities
- Ensuring all deadlines are met
- Contributing to recruitment of team members
- Resolving errors in HR systems
- Answering questions regarding HR programs and policies
- Suggesting and supporting changes in HR systems
- Solving escalated issues and suggesting resolutions in accordance to company's policies
- Bringing tools and documentation regarding processes up to date

- Analyzing, validating and formatting data from various sources into a template that can be uploaded to SAP during system implementation
- Coaching and advising data providers on the information that is required and solving data issues
- Ensuring all deadlines are met
- Maintaining strategy during the period before SAP implementation
- Testing and working with technical team to resolve configuration errors
- Providing statistics and trainings

- Performing SAP transactions and data verification to resolve customer requirements and assure data accuracy (OM, PA, Time Management)
- Other HR systems management
- Providing reports and analysis
- Compiling documentation regarding process transactional activities
- Providing trainings to new hires and HR

- Candidate research
- Publication of advertisements
- Interviewing potential employees for production posts in various companies
- Candidates profiling
- Candidates database management
- Employees personal files management