Dorota Czop

RFS Project Manager, PMO – Jones Lang LaSalle account
Providing progress report and revenue analysis to IBM Management teams and client;
Gathering and maintaining team members and resources, weekly communication meetings and team progress review;
Liaising with internal teams, including Technical, Quality Assurance, Legal, Finance, Delivery and Commercial;
Managing KPI’s internally and externally;
Review and reducing the risk of projects, ensuring that projects will keep on budget;
Seeing that projects are finished on time, improving the quality of projects started and completed;

December 2012 – July 2013– IBM GSDC Poland, Wrocław
Knowledge Manager – TAXUD European Commission
Supporting Transition Team in KM field during transition;
Promoting and utilizing the knowledge assets of the project;
Communicating policies, ensure the standards and procedures are being followed;
Creating, analysing and distributing process reports;
Identifying and implement process improvement;
Quality control and ensuring completeness of submitted knowledge;
Managing knowledge, structuring knowledge for optimal use;
Implementing the Rational Asset Manager tool;

July 2012 – December 2012 – IBM GSDC Poland, Wrocław
Reporting and Process Manager
Creating, monitoring, measuring and distributing daily and weekly reports;
Monitoring SLA and OLA results;
Coordinating server changes within Servers Activation and Deactivation process;
Working closely with Asset Management, SA&D Team, Server System Operation team – Health checking, SESDR Data Management team;
Supporting Delivery Project Executive and Project Managers to improve project quality and productivity across the account;

• Capture comprehensive end-to-end knowledge for assigned processes
• Design and coordinate training content development for assigned processes using instructional design principles
• Deliver training in accordance with the learning roadmap
• Develop tests and assessments for certification
• Define resource-competency matrix for assigned processes and positions
• Analyze knowledge related performance gaps on the floor for need-based training interventions
• Ensure knowledge transfer deliverables during transition
• Coach and mentor SMEs in training design and delivery
• Create knowledge sharing environment by using existing tools and developing new ones
• Regularly meet/communicate with SV/Mgrs for the departments to insure visibility on KM activities

• Team Leader for 25 person – leading, resolving customer escalations etc;
• Accounting – Financial Process Expert back up, accounts reconciliations, Month End Closing activities, cooperation with Bank Operation Team and Payment Team, cooperation with Financial Analysts and Country Controllers; Accounts clearing project (Green Belt in progress);

• Office work, account for financial application from EU,
• Subsidy and cooperation with schools, which are taking part in project,
• Education Forum – national conference organization, writing and publishing bulletin summarizing whole project, writing new applications for EU grants

Leonardo Da Vinci Project – received training in NGO – A3S Association – Porto – Assistant in International Department