Dominika Kuchinka (Kozieł)

(In Jan 2021 - Refinitiv, LSEG since Feb 2021)

(Oct-Dec - Refinitiv)

(Oct-Dec 2018 - Refinitiv)

As below and additionally:
• Migrating Clients from Datafeed Access Declarations to Access Statement
• Training Clients on Access Statement (Face to Face and Virtual sessions)
• Testing of new selfe-serve platform for our Clients (Genesis)
• Training other Order Management Specialist on various topics

• Being a Single Point of Contact for Hungary, Serbia, Macedonia, Bosnia, Bulgaria
• Preparing agreements and Order Forms for the Clients
• Ensuring that the agreements with customers are legally, technically and commercially compliant with the policy of the company
• Collecting information required to process orders (user data, product reference details, installation detail, billing dates, sales codes, billing account contacts)
• Managing the order process from end to end : quote and contract creation, order-entry and providing product entitlements, creating and monitoring the billing.
• Working in several systems: CRM Siebel, SAP, Salesforce, SPM,
• Contacting account Team on daily bases
• Providing clear and accurate estimations of timelines for resolutions and service/product delivery; coordinating and tracking efforts to ensure that these targets are met.
• Playing a key role in improving service results
• Working with a vast array of nationalities and cultures both internally and externally, so high degree social and cultural sensitivity is required.
• Building long – term relationships with external and internal customers
• Managing the workload between other cooperating Teams
• Managing and resolving external and internal queries related to quote/order status, billing, client account information/permissioning, sales reports
• Implementing release of billing for all services and charges
• Escalating the delays when it is needed
• Solving compliance tickets

• Processing migration projects of various software deployments
- 2013Eikon Uprgade for South-east Asia
- Q1-Q2 2014 ERT Europe West
- Q2 2014 Flextrade upgrade
- Q3 2014- Q1 2015 FXC EMEA
- Q1-Q2 2015 FXT EMEA, USA
• Managing the whole order circle (using: CRM Siebel,SPM,Salesforce,SAP)
• Preparing Order Forms for the Clients
• Cooperation with Sales, Commercial, Legal, IT front and back
Office Teams
• Being a point of contact about products and process
• Being a mentor for new starters
• Providing the trainings for new starters and experience employees on FXC project
• Providing support to the Account Teams
• Working with Head Offices and other regional CA groups on Global Deals

• Tworzenie bazy klientów
• Aktywne pozyskiwanie nowych klientów
• Umawianie i prowadzenie spotkań z klientami
• Budowanie trwałych relacji z klientami
• Doradztwo w zakresie doboru produktów finansowych do potrzeb klienta
• Sprzedaż produktów finansowych

• Bezpośrednia obsługa klienta

• Telefoniczna i mailowa obsługa klienta

• Sprzedaż produktów i usług

• Przyjmowanie i realizowanie zamówień

• Obsługa urządzeń biurowych (ksero, faks, skaner)

• Laminowanie, bindowanie, oprawa prac

• Projektowanie i wykonywanie wizytówek, ulotek, folderów reklamowych, grawertonów, nadruków

• Projektowanie banerów

• Doradzanie klientom w zakresie projektowania i wykonywania zamówień