Dominika Janiak

Dominika Janiak

IS Analyst: Data Management, Stefanini
Kraków, małopolskie

Umiejętności

Microsoft Office

Języki

angielski
biegły

Doświadczenie zawodowe

Stefanini
IS Analyst: Data Management
Stefanini
System Data Model management and analysis, creating and updating documentation, active advising in creating and introducing new solution.
eCard S.A.
E-security Specialist
eCard S.A.
Processing and post-processing of online payments, Monitoring of software systems
DOTPAY S.A.
E-security Eployee
DOTPAY S.A.
Processing and post-processing of online payments ,Monitoring of software systems, Reporting and counteracting frauds, Administrative and Office work
ING Bank Śląski SA
Operational Inspector
ING Bank Śląski SA
Handling incoming phone calls / e-mails from employees via CRM system, Monitoring cash machines functioning, Analyzing and resolving most common enquiries by providing remote service, Coordynation of full technical support on-site
Capgemini Polska Sp. z o.o.
English Customer Service Advisor
Capgemini Polska Sp. z o.o.
Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network; Keeping records of all customers’ enquiries in the reporting system; Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem; Sending more complex enquiries to the relevant IT Support Team
Gallup Polska
Customer Service Advisor
Gallup Polska
Providing Hotline Support, Taking customers orders and claims, Keeping records of enquiries in reporting systems, Delivering high standards of service
Orange Polska S.A.
Senior Customer Advisor in Orange Service Center
Orange Polska
Providing Hotline and HelpDesk support for customers, Resolving customers enquiries and handling minor claims, Supporting telesales, Buddy to junior team members, Supporting commercial agents if needed
ING Bank Śląski SA
Junior Customer Advisor in Contact Center
ING Bank Śląski SA
Inbound Telemarketing sales, Providing advice on product and service, Keeping high quality and professional service, Developing business relationship, Following procedures strictly

Szkolenia i kursy

ISTQB Foundation Level

Edukacja

Logo
High School Diploma, średnie
II Grammar School im. Stanisława Staszica in Tarnowskich Górach

Specjalizacje

Call Center
Konsultanci
IT - Administracja
Bezpieczeństwo/Audyt
IT - Administracja
Wsparcie techniczne/Helpdesk
Obsługa klienta
Inne
Sprzedaż
Finanse/Bankowość/Ubezpieczenia

Zainteresowania

Books, Crochet