пропозиції роботи
Dominik Affelski
Process coordinator, ATOS
Bydgoszcz,
kujawsko-pomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Access
CARES
Lync
Microsoft Excel
Microsoft Office
Microsoft Word
SharePoint
Skype
OpenOffice
Microsoft Outlook
Podstawowa znajomość programu SAP
English C1
Deutsch C1
Języki
angielski
biegły
niemiecki
biegły
Doświadczenie zawodowe
Change Process Coordinator
Organization and leading of meetings;
Communications with managers, customers and engineers;
Providing Knowledge Transfer to inexperienced employees;
Working with escalation procedures; Process Development;
Task coordination;
Creation of process documentation;
Tool improvements;
Working in an international environment;
Creating Reports;
Providing feedback to management on daily basis about tools, activities, coordination of the process;
Coordinating work between different departments;
Agenda preparation;
Active monitoring of Change Process;
Taking over responsibilities of Line Leader as a deputy;
Communications with managers, customers and engineers;
Providing Knowledge Transfer to inexperienced employees;
Working with escalation procedures; Process Development;
Task coordination;
Creation of process documentation;
Tool improvements;
Working in an international environment;
Creating Reports;
Providing feedback to management on daily basis about tools, activities, coordination of the process;
Coordinating work between different departments;
Agenda preparation;
Active monitoring of Change Process;
Taking over responsibilities of Line Leader as a deputy;
Senior Analyst + Shift Leader at Global Welcome Center
Working with deadlines, KPIs and SLAs;
Communications with managers, customers and engineers;
Quality Management and problem solving as a shift manager;
Providing Knowledge Transfer to inexperienced employees;
People Management as a shift leader;
Working with escalation procedures;
Process Development;
Task coordination;
Working in an international environment;
Creating Reports;
Monitoring of requests;
Scheduling of Transport with DHL and UPS;
Organizing technicians and needed equipment for the EMEA region;
Help with translation into German and English;
Initiating requests with the customer;
Communications with managers, customers and engineers;
Quality Management and problem solving as a shift manager;
Providing Knowledge Transfer to inexperienced employees;
People Management as a shift leader;
Working with escalation procedures;
Process Development;
Task coordination;
Working in an international environment;
Creating Reports;
Monitoring of requests;
Scheduling of Transport with DHL and UPS;
Organizing technicians and needed equipment for the EMEA region;
Help with translation into German and English;
Initiating requests with the customer;
Szkolenia i kursy
DSD II /APTIS
• Certified Internet Revolution GOOGLE
• Creating Value for our Clients
• MS Risk, Audit and Compliance Governance
• EXCEL certificate
• SAP basic training
• DSD II /APTIS
• Certified Internet Revolution GOOGLE
• Creating Value for our Clients
• MS Risk, Audit and Compliance Governance
• EXCEL certificate
• SAP basic training
• DSD II /APTIS
Edukacja
Administracja, magisterskie
Uniwersytet Kazimierza Wielkiego w Bydgoszczy
Stosunki Miedzynarodowe, licencjackie
Uniwersytet w Bydgoszczy
Specjalizacje
Call Center
Inne
Obsługa klienta
IT/Telekomunikacja
Zarządzanie jakością
Kontrola jakości
Zainteresowania
Sports, movies, Middle East, Germany-speaking countries, travel, foreign affairs, economy, psychology
