Deepak Fernandes

I am responsible for building senior client relationships as well as identifying and creating new opportunities. I provide a link between the clients, technical and business teams to translate business goals, industry trends and technical architecture into a BI ecosystem, roadmap and go-to-market strategy.

My responsibilities include
1. business development and customer satisfaction for delivery of our services to Supply Chain and Sales Business intelligence. Mentoring, leading and coaching a team to build on themselves and interact warmly with our customer.
2. SAP B/W HANA team management
3. Startup new functions in new customer areas

Ensuring that our projects and application support exceeds customer quality and relationship expectations.

Previous roles:
Project manager/analyst for Supply chain business intelligence

• Teradata, Unix, Informatica
• Implemented Actuarial Data marts for Aviva.

• Business systems analysis and development
• Project Manager: in-house development & 3rd party tool integration.
• Managing team and customers interaction across the US, Europe and Asia.
• Integration of two Enterprise-wide third-party applications (Taleo JobConnect and Watson Wyatt AnswerKey Case Management). This involved project & customer management across business and technology.
• Successfully worked on multiple deliverables on parallel running projects
• Created development standards and re-aligned production support.
• Managed cross country (US, UK and India) teams successfully.
• Appraised as exceeding expectations (2006, 2007) and above expectations (2005, 2008, 2009).
• Informatica 7.2, 8.6, Oracle 10g and 11g, SQLServer 2003.
• Business Objects 6.5.1 and XI R2, R3.
• JavaScript, VB.NET, VBA (MS Access) Lotus Notes,Unix shell scripts

• Datawarehouse Analyst, Developer and Production Support
• Business Systems Analyst
• Client/Server Application Developer
• On-site Project Co-ordinator (UK: 2003-2004)
• Datawarehousing Centre of Excellence Team Manager

• Optimised Datawarehouse ETL process down from 12 hours to 2 hours by re-writing and re-designing SQL scripts.
• Customer appreciation (Amex Customer Card Services) for Balance Transfer re-engineering role as Business Systems Analyst. This project saved Amex ₤2 million since implementation.
• Designed and implemented FSA and SOX compliance for applications.
• Analysed, designed and involved in enhancements of Insurance Datawarehouse and Insurance Direct C/S application as sole (for latter) or joint production (former) support and enhancement developer.

• DB2 UDB v 7.2, MS SQL Server 7 & 2000, Oracle 7, 8i, Sybase 11,
• DB2 DWH centre, DataStage Argent
• Crystal Reports, Cognos Impromptu & PowerPlay 6.0,
• SQL,Visual Basic ver 6.0, Visual C++,(some experience: MVS, JCL, COBOL)