Dawid Gupta

Point of Delivery Master responsibilities:
- Managing & Resolving incidents, problems, service requests and
performing complex changes.
- Collaboration with Boarding teams during boarding requests.
- Deploying the server operating systems, applying system and servers
updates, managing software and operating system utilities.
- Preparing system for upgrades, defining zoning plans.
- Supporting applications related to VSR.
- Over seeing & Preforming DR testing/invocations for VSR customers on
all platforms.
- Leading POC for new customers.
- Supporting Sales team in the field.
- Over see application upgrades.
- Providing billing reports,
- Performing patching & applying ITCS104 requirements.
- Produce RCA when and if required.
- Capacity planning for Storage and VSR infrastructure.
- Managing Malware defense.
- Performing internal trainings for newcomers.
- Preparing and checking repository documents/procedures.
- Cooperating with architects and VSR application support.

Wintel Technical Tower lead responsibilities:
- Measuring the workload, checking performance.
- Task dispatching.
- Checking job satisfaction, career goals, internal matters.
- Following the internal processes.
- Reporting to managers.

Working with Microsoft technologies:
- Dynamics CRM 20015/16 (installation, upgrades, Internet Facing Deployment)
- Active Directory Federation Services / Proxy
- PowerShell DSC
- Office 365
- Hyper-V clusters

Main activities and responsibilities: Administration of physical and virtual Windows Servers and MS SQL database administration as 2nd and 3rd line of support for French customers. Managing group of 3 people as Focal Point for specified client.

Main activities and responsibilities: design and creation of company’s website, administration of computer network, translation and creation of documents and brochures, establishing connection with Polish and foreign business contacts, preparing commercial offers.