пропозиції роботи
Dariusz Rink
Regional Team Leader, NewVoiceMedia
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Active Directory
Cisco VPN
Zarządzanie IT
Zarządzanie usługami IT
ITIL
Linux
Nagios
Administracja sieci
Rozwiązywanie problemów
SIP
administracja systemami
Ticketing Systems
VoIP
VoIP protocols SIP
System Windows
Windows Server
Zebra
Microsoft Windows
Zarządzanie zespołem
cisco
office 2013
SUSE Linux Enterprise Server
Salesforce
Windows Server 2012 R2
Team Leading
VOIP - asterisk
Manager tools
Języki
angielski
biegły
Doświadczenie zawodowe
Regional Team Leader
- Leading the team by planning and scheduling resources accordingly to ensure continuous(24/7)coverage to NewVoiceMedia global customer base.
- Effectively leading the team to ensure that all incidents are resolved in line with with agreed Service Levels
- Prioritising and escalating support issues and requests
- Developing and maintaining good working relationships with clients to promote high levels of customer service
- Escalating and cooperating with onward carriers
- Resolving 2nd line support issues and requests , remote support(using GoToMeeting or Bomgar)
- analysing data in Kibana, Papertrail and New Relic
- Analyzing network trace information(using voIP monitor, wireshark)
- Assisting 3rd Line Technicians with support issues where required
- Analyzing complex issues with NewVoiceMedia and Salesforce integration
- Running queries in MySQL
- Effectively leading the team to ensure that all incidents are resolved in line with with agreed Service Levels
- Prioritising and escalating support issues and requests
- Developing and maintaining good working relationships with clients to promote high levels of customer service
- Escalating and cooperating with onward carriers
- Resolving 2nd line support issues and requests , remote support(using GoToMeeting or Bomgar)
- analysing data in Kibana, Papertrail and New Relic
- Analyzing network trace information(using voIP monitor, wireshark)
- Assisting 3rd Line Technicians with support issues where required
- Analyzing complex issues with NewVoiceMedia and Salesforce integration
- Running queries in MySQL
Technical Support Engineer
- Troubleshooting the NVM telephony issues (VoIP) by tracing and analyzing the SIP traces using Wireshark
- Escalating and cooperating with onward carriers
- Developing and maintaining good working relationships with clients to ensure the best customer service possible
- Supporting the customers with understanding and using ContactWorld features, such as call plans (IVR), automatic calls (interactions) distribution or statistics and reports
- Softphones and hardphones support
- Providing 1st and 2nd level customer support for the users of NewVoiceMedia product (ContactWorld) as well as the integration with Salesforce (ContactWorld for Salesforce)
- Escalating and cooperating with onward carriers
- Developing and maintaining good working relationships with clients to ensure the best customer service possible
- Supporting the customers with understanding and using ContactWorld features, such as call plans (IVR), automatic calls (interactions) distribution or statistics and reports
- Softphones and hardphones support
- Providing 1st and 2nd level customer support for the users of NewVoiceMedia product (ContactWorld) as well as the integration with Salesforce (ContactWorld for Salesforce)
IT support Technician
Work with Cisco devices
Rack Layout
Windows Support
Motorola RF scanners technologies
Active Directory
Technical support
CCTV
Configuring and deploying new stations/mobiles etc.
Resolving issues from Trouble Tickets
Zebra technologies
Honeywell technologies
Rack Layout
Windows Support
Motorola RF scanners technologies
Active Directory
Technical support
CCTV
Configuring and deploying new stations/mobiles etc.
Resolving issues from Trouble Tickets
Zebra technologies
Honeywell technologies
Edukacja
Technik Informatyk
Nova
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Zakupy
IT/Telekomunikacja
