пропозиції роботи
Dariusz Chełmicki
EU Operations Manager, Elavon Financial Services Ltd.
Warszawa,
mazowieckie
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Języki
angielski
dobry
Doświadczenie zawodowe
Head of Department
Nest Bank S.A.
Continuous improvement culture implementation based on Lean and Design Thinking methodology.
Key achievements:
- optimization of two main banks processes – loan for MICRO customers (doubled sales of the product) and loan for CF (over 100 Mio PLN additional sales yearly)
- shortening by ca 50% of e2e time for servicing customer complaints
- efficiency management implementation in OPS Division
Key achievements:
- optimization of two main banks processes – loan for MICRO customers (doubled sales of the product) and loan for CF (over 100 Mio PLN additional sales yearly)
- shortening by ca 50% of e2e time for servicing customer complaints
- efficiency management implementation in OPS Division
Head of Department
Reorganization of the administration area by focusing on internal customer needs, increase of the processes quality and shorten SLA.
Cooperation with IT in the preparation of tender procedures and order fulfillment - purchase of hardware, software, body lease, telecommunications, IT security and other IT services with the budget over 500 Mio PLN.
Cooperation with the Bank's Security Department in the area of tender procedures and orders execution.
Fleet management of over 1000 cars
Fleet management of over 4000 mobile phones
Management of fixed assets
Managing the flow of invoices
Cooperation with IT in the preparation of tender procedures and order fulfillment - purchase of hardware, software, body lease, telecommunications, IT security and other IT services with the budget over 500 Mio PLN.
Cooperation with the Bank's Security Department in the area of tender procedures and orders execution.
Fleet management of over 1000 cars
Fleet management of over 4000 mobile phones
Management of fixed assets
Managing the flow of invoices
Advisor to the Board
mCentrum Operacji Sp. z o.o.
Continuous improvement culture implementation based on Lean methodology. Development of People Oriented Organization culture. Implementation periodical assessment of processes and their optimizations. Implementation new rules of quality management. Cooperation with IT on processes automation/ RPA
Head of Department
Continuous improvement culture implementation based on Lean methodology. Development of People Oriented Organization culture.
Key achievements:
- annual efficiency increase of 12-13% (55-65 FTEs) due to the continuous improvement culture implementation in OPS Division (cost avoidance ca 12 MPLN in 2016),
- increasing engagement indicator by 25 pp in OPS,
- implementation of a comprehensive quality management system,
- two-time win in the competition Our People Make a Difference in the category of the best project
- finalist (top 3) in the competition Our People Make a Difference in the Manager category.
Key achievements:
- annual efficiency increase of 12-13% (55-65 FTEs) due to the continuous improvement culture implementation in OPS Division (cost avoidance ca 12 MPLN in 2016),
- increasing engagement indicator by 25 pp in OPS,
- implementation of a comprehensive quality management system,
- two-time win in the competition Our People Make a Difference in the category of the best project
- finalist (top 3) in the competition Our People Make a Difference in the Manager category.
Lean Manager
Participation in the launch of the Lean implementation project in the bank together with an external consultant (McKinsey), launching a process optimization program.
Key achievements:
- launching a continuous process improvement program,
- implementation of the methodology of process valuation.
Key achievements:
- launching a continuous process improvement program,
- implementation of the methodology of process valuation.
Head of Customer Service
Customer service management in all bank branches, handling complaints.
Key achievements:
- Customer Service organization in branches focused on meeting customer needs
- standardization of customer service and processes in all branches
Key achievements:
- Customer Service organization in branches focused on meeting customer needs
- standardization of customer service and processes in all branches
Head of Product Development and Process Management Department
Process and product management for all bank business lines. Responsibility for the implementation of the front-end during the exchange of the bank's core system. Responsibility for product implementation projects in IT systems.
Key achievements:
- new process of implementation and modification of products based on customer needs,
- implementation of a new core banking system and front-end in all branches.
Key achievements:
- new process of implementation and modification of products based on customer needs,
- implementation of a new core banking system and front-end in all branches.
Edukacja
Finanse i Ubezpieczenia, magisterskie
Akademia Finansów w Warszawie
Specjalizacje
Bankowość
Bankowość detaliczna
Bankowość
Bankowość korporacyjna/SME
Bankowość
Pośrednictwo finansowe
Bankowość
Zarządzanie bankowością
Zakupy
Finanse/Bankowość/Ubezpieczenia
