Umiejętności
bankowość
Proces budżetowy
Ciągłość biznesu
usprawnianie procesów biznesowych
Zarządzanie zmianą
Zarządzanie kosztami
Credit Card Fraud
Karty kredytowe
KARTY debetowe
Analiza finansowa
Integracja
Przywództwo
Zarządzanie
Płatności mobilne
Negocjacje
zarządzanie operacyjne
Outsourcing Management
Procesowanie płatności kartami
Systemy przesyłki Płatności
Project Management
Strategia
Budowanie zepołu
Workflow Management Systems
Consumer Finance
Doświadczenie zawodowe
Head of Consumer Finance Implementation Office
Co-leader of Consumer Finance project,
Responsibility for both: cost and income budget,
Responsibility for Consumer Finance back-office including:
- continuity and SLA of operational services (settlements with partners, contact center - authorization and verification of credit applications, coordination of system development, sales monitoring and support, budgeting, processes monitoring and optimization)
- implementation of hundreds business partners (including systems integration with the major networks partners and payment integrators),
- minimization of operational risk,
- cooperation with external contact centers.
Office director (c.a. 100 employees including 5 direct reporting managers / directors)
Responsibility for both: cost and income budget,
Responsibility for Consumer Finance back-office including:
- continuity and SLA of operational services (settlements with partners, contact center - authorization and verification of credit applications, coordination of system development, sales monitoring and support, budgeting, processes monitoring and optimization)
- implementation of hundreds business partners (including systems integration with the major networks partners and payment integrators),
- minimization of operational risk,
- cooperation with external contact centers.
Office director (c.a. 100 employees including 5 direct reporting managers / directors)
Proxy of Board Management/ Head of Back-Office Centre
- Responsibility of: establishment of the company, implementation of the operational model, company's strategy and finances, contracts negotiations, system integrations with business partners, system and processes development,
- Establishment of the Central Back- Office for Consumer Finance (including recruitment) - payments, settlements, sales monitoring and reporting, contact center - authorization and verification of credit application)
- Head of Back-Office Centre (c.a. 50 including 4 direct reporting managers).
- Establishment of the Central Back- Office for Consumer Finance (including recruitment) - payments, settlements, sales monitoring and reporting, contact center - authorization and verification of credit application)
- Head of Back-Office Centre (c.a. 50 including 4 direct reporting managers).
Head of Operations Management Department
- Responsibility for the cost of Operations Area including costs of outsourcing contracts
- Leader of several projects concerning optimization and centralization of operational processes
- Responsibility for: operations management, outsourcing management, contracts negotiations with services providers, business continuity management (BCM), minimization of operational risk including the monitoring of fraudulent transactions (FDS), electronic document workflow and minimalizing of paper in banking processes, access management, management of operational projects
- Department director (c.a. 50 employees including 4 direct reporting managers).
- Leader of several projects concerning optimization and centralization of operational processes
- Responsibility for: operations management, outsourcing management, contracts negotiations with services providers, business continuity management (BCM), minimization of operational risk including the monitoring of fraudulent transactions (FDS), electronic document workflow and minimalizing of paper in banking processes, access management, management of operational projects
- Department director (c.a. 50 employees including 4 direct reporting managers).
Director for Operations Management
- Founder Member - member of team responsible for setting up and launching new bank in Poland
- Co-leader of project of set up back-office centre for whole bank
- Operations leader and participant in several tenders, negotiations with service providers
- Implementation of unique model of archiving and electronic documentations flow
- Recruitment and set up of new team responsible for : management of outsourcing in bank, operational processes management, business continuity management (BCM) , operational risk management including fraud detection system, documents archiving and mass printing, access management.
- Managing about 40 employees, with direct reporting of 3 team managers.
- Co-leader of project of set up back-office centre for whole bank
- Operations leader and participant in several tenders, negotiations with service providers
- Implementation of unique model of archiving and electronic documentations flow
- Recruitment and set up of new team responsible for : management of outsourcing in bank, operational processes management, business continuity management (BCM) , operational risk management including fraud detection system, documents archiving and mass printing, access management.
- Managing about 40 employees, with direct reporting of 3 team managers.
Head of Operations Management Team
- Participation in the project SPIN-OFF of Bank BPH SA during merger with Bank Pekao S.A.
- Management of outsourcing operational processes
- Negotiating with externals vendors
- Implementation of KPI / KRI management in the Operations Area
- Team manager (c.a. 10 employees)
- Management of outsourcing operational processes
- Negotiating with externals vendors
- Implementation of KPI / KRI management in the Operations Area
- Team manager (c.a. 10 employees)
Edukacja
Specjalizacje
Bankowość
Zarządzanie bankowością
Call Center
Zarządzanie Call Center
Grupy
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Akademia Górniczo-Hutnicza to jedna z najlepszych i najbardziej renomowanych polskich uczelni, od lat zajmująca czołowe miejsca w rankingach szkół wyższych. Przoduje w dziedzinie nowocze
Akademia Leona Koźmińskiego
Niepubliczna szkoła wyższa o statusie akademii założona w 1993 r. Najbardziej akredytowana
i najwyżej notowana w międzynarodowym rankingu Financial Times szkoła biznesu w Europie
Środkowo-Wschodniej
Bank BPH
Grupa zrzeszająca wszystkich pracowników i osoby związane z Bankiem BPH oraz grupą kapitałową Banku BPH.
http://www.bph.pl