Daria Materek

delivering of customer service in according to the company procedures,
supporting and maintaining contacts with the current FedEx’s customers in order to identify their needs, requirements and any issues,
identifying and solving any problems related to the export and import matters,
supporting sales team in operational matters,
maintaining post sales process,
coordination of the tracers (quires) of the packages stopped by customs office in other countries,
verification of export and import documentation,
customers’ claims processing regarding on the money bank guarantee program,
dealing and seeking information from customs department,
cooperating with other departments of the company,
classification of DGR shipments,
working within time frames.

portfolio management assigned customers,
support and maintaining permanent contacts with customers in order to identify their needs, requirements and any issues,
support managers in obtaining their daily business and operational objectives,
coordination of end to end post sales process,
participation in meetings with clients, negotiation of terms of trade,
analysis of figures, reports
co-creation and implementation of individual processes adjusted to the requirements of the client and its engagement,
contact and monitor of work of other business units,
ability to meet the priorities,
ability to work in stressful situation and under pressure.

implementation of sales and marketing strategy,
initiation of customers' contacts in order to maximize the company's profit,
active potential customers' market research,
active co-operation with companies based on the range of services offered,
trade terms negotiation,
creation of agreements, reports and presentations,
taking care of the company's image on business meetings,
analysis of market demand,
building strategy of product's development,
planning and realization of the customers' satisfaction program,
analysis of competitiveness, benchmarking,
analysis of numerical data, drawing conclusions and then suggestion solutions,
co-creation of the loyalty programs,
implementing of services and products promotion.

participation in creating and sustaining brand River Island as a leading brand in the country,
management and stimulation of level of sales through its sales and marketing strategy,
comprehensive product's management through sale, price, service and stock calculation,
monitor of sales results, their analysis, and then suggesting solutions,
realization of KPI indexes including loss and products' rotation indexes,
reporting, suggesting solutions, identification of weaknesses in the process,
taking care of the continuous raising the level of quality customer service, based on the standards of the company,
analysis of market demand as well as competitiveness,
ability to meet the priorities,
ability to work in stressful situation.