Daniel Zdyb

Asset Management
Incident Management
Digital Marketing
Online Platforms

- main escalation point for Service Managers, Key Account Managers, C-Level Management and customers for exceptional activities of incident management;
- management of internal resources and allocating resources based on the business impact/severity of incidents;
- management of crisis events, crisis updates and leadership of troubleshooting sessions;
- overseeing activities supporting normal process and procedure relevant to customer;
- overseeing the processes and procedures that must adhere to ITIL standards;
- daily performance management of the shift staff including coaching and mentoring as well as counseling in cooperation with direct line managers, for attendance and performance issues as well as the documentation of these activities
- management of change calendar, OLA and SLA management,
- monitor and support overall status of all Support systems, tools, facilities and supplies for the shift.
- Identifying ongoing training needs including training for key roles as well as certifications