Daniel Stanisz-Busch

Main responsibilities:
- installing
- maintenance
- managing, and
- solving technical problems
of the following programs:

• Symantec Endpoint Protection 11
• Symantec Network Access Control
• Symantec Client Security
• Symantec Client Firewall
• Symantec Antivirus
• Other tools connected with the above mentioned software.

Main tasks:
Analyzing event and installation logs
- Advanced analyzing of Process Monitor, dump , Wireshark, IIS, and other
- Managing GPO and Active Directory on Windows 2003 Server
- Detecting and Deleting unknown malicious software manually
- Windows system troubleshooting
- Network Troubleshooting LAN/WIFI
- Configuring switches, routers, access points, proxy servers and other
- Updating product documentation

Training new customer service specialists
Preparing statistics anayze
Managing and coaching team of customer specialists. Full responsibility for the results.
Responsibility for hiring new customer service specialist, including recruitment and selection process.

Specialized E-Bay customer service support .
Training new customer service specialists.
Preparing customer service statistic analyzes.

Creation/ Analyze/Estimation of various turnover evaluations, turnover planning and budgeting.
Coordination of new projects in co-operation with the customers (health insurance companies) to increase the total turnover and margin.
Structuring of the internal operational process of the company and preparation for the ISO certifying which we become in the year 2003.
Advise the customers on technical and practical suitability of an aid for a certain patient both specifying more favorable alternatives and the appropriate sources of supply.
Technical / Practical training over respirators at the company Breas in Hersching including the medical background for artificially respirations patients.
Treatment of the orders given by the customer (cost estimate, Delivery note, Calculation) inclusive Telephone consultation.
Stating invoices, credit notes and clarifying of the cases of problem with the cost objective.
Advancement of our company-owned ACCESS based software and monitoring of the server environment in the company and repair the occurring errors.