Daniel Marciniak

The Delivery Project Executive (DPE) is the Primary focal point for IBM service delivery in support of our client’s operational environment on a medium to large contract. The DPE ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.

DPE manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. The DPE supports the Project Executive (PE) in identifying growth opportunities and contract profitability.

DPE own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance.


My top tasks:
* Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and by responding to all escalations and customer complaints.
* Provides account leadership to the service delivery team and direct teams to develop delivery strategies and implement solutions to meet contract deliverables.
* Responsible for managing the projects in terms of SLA delivery, Customer satisfaction, Customer reviews, renewals/ enhancement of business.
* Improve the delivery systems, processes and policies to enhance management reporting, information flow and business process and organizational planning.
* Ensure that quality procedures are used as a tool to improve customer satisfaction and to achieve the excellence in service delivery
* Manage and supervise assigned operations to achieve goals within available resources
* Ensure that service delivery takes place based on the Service level agreements.

Responsible for day-to-day services provided by IBM Delivery Centre Poland for Nordic Customers.

Main activities include:
* Support overall customer relationship and customer satisfaction
* Deliver cost effective, standard customer measurements in line with contracted commitments
* Support Account planning/strategy
* Responsible for Security and audit compliance, reviews & actions
* Manage within overall contracts costs and provide input to budgets
* Provide leadership and direction to the Service Delivery teams
* Working with the DPE/SDM own level of service quality and Service Delivery performance
* Continually identify ways to reduce costs of delivering the services
* Monitor and manage service delivery performance of local Subcontractors /third-party suppliers

In this position I was involved with leading projects and was accountable for their success.
I have managed, to successful setup first BAU service delivery from Poland.

Some responsibilities include: project scoping and planning, developing cost structure, tracking and reporting deliverables, and contract and risk management.

In this position I was responsible for advanced technical supportservice for Weblogic Server for Polish insurance company.
Recommendation letter available upon request.

Responsibilities:
* Deliver technical expertise in assigned Oracle product domain(s) to selected Oracle customers either onsite or remotely
* Serve as second line support resource
* Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
* Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation
* Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
* Provide proactive technical advices to avoid possible future issues
* Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions
* Document work delivered to customers
* Become recognized expert in respective Oracle product area

My responsibility on that position was focused on supporting international clients with technical problems, acting as primary contact for initial questions and also for escalations.
Recommendation letter available upon request.

In this position I was responsible for the handling and settlement of Motor claims. A major focus of the role was on liaising with Brokers, external service providers and customers in an efficient, courteous and timely manner in order to deliver the highest standards of satisfaction.
Recommendation letter available upon request.