Damian Paprocki

▪ SCOM Service and Product Owner
▪ SCOM SME
▪ Managing Team of ~30 people with various roles: Technical Architect, Developers, Technical Project Manager, Senior Engineers, Engineers, Work Planners
▪ profit & loss management
▪ Managing team’s performance, salary and career development
▪ Resource demand and recruitment management
▪ Business continuity management
▪ Problem & major incident management
▪ Dealing with escalations
▪ Building relations between delivery team and customers
▪ Supporting pre-sales activities
▪ Supporting operational processes and driving SIP initiatives

▪ SCOM Technical Lead / Technical Project Manager
▪ SCOM Application Owner
▪ Managing and coordinating projects / customer onboardings
▪ Responsible for SCOM Service transitions from 3rd party companies
▪ Contact for internal and external customers
▪ Supporting pre-sales activities and assist in planning and transition of new services to Atos

▪ Maintaining Atos Global Tooling Infrastructure based on System Center Operations Manager 2007 R2 / 2012 R2 / 2016
▪ Work in large scale environments 12 000+ monitored servers as well as small dedicated solutions ~500 servers
▪ Designing (LLD, HLD) and deploying effective SCOM solutions, on-site and remotely
▪ 2nd and 3rd line support of SCOM environment
▪ SCOM integration with ServiceNow and SDM
▪ All kind of troubleshooting related to SCOM core infrastructure and agents
▪ Troubleshooting performance problems of SCOM and SCOM databases
▪ Creating custom Management Packs and monitoring solutions
▪ Implementation of overrides to existing monitors & rules / creation of new monitors & rules
▪ Basic SQL Scripting on the SCOM SQL Databases
▪ Preparing documentation
▪ Diagnosing, resolving and delivering root cause analysis for issues and incidents
▪ Cooperating with various teams across the world
▪ Managing McAfeeEPO
▪ Incident, Service Request and Change, Problem Management activities