Damian Górecki

Position in a global account providing services for a leading pharmaceutical company.
The Request Process Manager is accountable to senior management for the proper design, implementation and improvement of the process for Operational and Catalog Request Management. IBM Request Process Manager is the counterpart of the Client's Global Operational Request Manager for all process related issues.
The Request Management Process Manager is responsible for:
- Identifying and implementing process improvement
- Implementing and communicating changes to the process and policies
- Assisting in the auditing of the process for compliance with documented procedures
- Acting as focal point and escalation point for process definition issues
- Facilitating resource commitment and allocation
- Monitoring and enforcing correct implementation of Request Management
Process
- Reviewing that reactive and proactive management of IT Problems and known errors is in place
- Coordinating day-to-day execution of the process
- Taking a lead in the use of the IBM ticketing tool
- Evaluating the performance of the process and defining the appropriate actions
- Establishing measurements and targets to improve process effectiveness and efficiency
- Assures adequate reporting of KPIs
- Receiving and analyzing process reporting requirements in a timely manner
- Acting as focal point and escalation point for issues execution
- Identifying exceptions and deviations, as well as management of these situations

Responsibilities of Process Writer Team Lead include:
- Coordination of ramp-up and competence transfer for the Process Writers team
- Developing good documentation practices for the Process Writers team
- Producing process documents
- Supporting and working collaboratively and proactively with Process Coordinators, Project Managers, Process Consultants, Subject Matter Expert (SME) and the external client
- Reporting potential risks (e.g. delay in finalization of documents) on time to Project Manager

Job description covers content and configuration management of the system libraries of RU family, documentation change and fault management, creating instructions and guidelines for technical writers, planning and supervising library tests, coordinating creation of the Feature Descriptions document.

Job description covers documents for installing, administering and troubleshooting as well as analysis and reporting in the change management process.