Daga Sokołowska-Banaszak

• Liaise and communicate with partners and fee earners as required
• Proactively manage debts collection
• Communicate with clients to ensure timely collection of debts
• Resolution of queries to help facilitate payments from clients
• Agree payment plans with clients and ensure that they are adhered to
• Prioritise and manage a challenging workload while maintaining a high level of customer service and satisfaction
• Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology
• Preparing weekly reports on debtors’ position
• Preparing files for passing to legal for debt collection
• Assist with other ad hoc accounts duties a required
• Manage and supervise the Accounts Receivable functions ensuring prompt payments and receipts and resolution of queries and claims.
• Implement and maintain adequate internal controls in a strong controlled environment ensuring all appropriate checks and balances are in place.
• Other ad- hoc work as may arise

• Achieving daily, weekly or monthly assignments to manage and recover debts in the general ledger of the AR.
• Responsibility for compliance with credit checking standards.
• Integrity management of notes and supporting documentation for customer inquiries.
• Payments allocation.
• Arranging Payment Plans for clients.
• Contact with Operations, Area or Site Managers regarding customer inquiries.
• Assistance with Legal Process.
• 150+,90+ and 60+ Reports,
• Smooth Communications with clients,
• Problem solving,
• Help in any ad hoc projects in accordance with the Team Leader's instructions

Generating, Drafting, Processing and sending Franchise and Alliance Monthly Invoices and Statements
Following up on outstanding balances fee.
Cheques – processing and lodging.
Expenses – calculating and process.
Purchase Orders.
Reconciliation.
Weekly & Daily Sales Reports.
Retail Sales.
Assisting with the monthly Payments run.
Stocktake.
Floats & Coins.
Pay outs.
Administrations.

Prepared all Invoices for guests and services such as deliveries etc., inputting information into the hotel computer system.
Dealt with all credit/debit accounts up to trial balance.
Organised rosters for up to 150 staff, completing paperwork of hours worked, holidays applications, sick leave, absenteeism for each individual, introduction to the payroll programme and sending details to main payroll.
Made up daily and events menus for the hotel restaurant, working within specified timelines.
Organised events for groups such as meetings, weddings and completed all necessary contracts.
Assisted with the smooth running of the Front Office department.
Ability to communicate with all departments of the hotel.
Provided training, encouraged development and motivated my department.
Participated in management meetings.
Had full knowledge of the hotel facilities

Personal secretary to the Director of government housing schemes, responsible for ensuring all paperwork was thoroughly checked prior to submission to him for his signature.
Dealt with all credit control, pursuing and collecting outstanding monies for housing rents and issuing court letters when required.
Answered the telephone, dealing with all queries and complaints in a professional manner.
Organised Director's diary for meetings, consultations etc.
Data entry, maintaining and updating records.