Charles Joseph

● Responsible for generating actionable insights from data and providing data driven recommendation to business leaders.
● Implemented logic to unstructured data to prioritize system enhancement requests which helped business leaders take better decisions.
● Analyzed errors data and proposed solutions to reduce errors which lead to a 30% reduction in operations errors.
● Build dashboards in Tableau for business leaders to understand key performance indicators to prioritize workflow.

● Responsible for providing insights and recommendations to better the marketing results of online and offline campaigns of the client. The client is a leader in providing retirement solutions in the US.
● Promoted to Analytics Consultant in a short span of 15 months.
● Led process improvement for marketing process which had been in the system for years and automated it in SQL and SAS which removed manual error and increased efficiency of the process by 50%.
● Redesigned the charts representing marketing campaign results from excel to Tableau which was connected to real time data and this helped business leaders make real time decisions. The excel method of populating data used to have a lag of one week.
● Guided 6 member team by being a mentor and providing opportunities for the team to excel.

● Primary responsibilities included preparing daily/weekly risk metrics reports for senior management, handling weekly proof and control meeting with Boston counterparts.
● Automated various reports in SQL which improved the efficiency of the system by 40%.
● Partnered with US counterparts to understand requirements and implement changes in the team.
● Proactively learned reconciliation process and trained Global Fixed Income team which reduced the process error rate by 20%.

● Provide recommendation about a company and its products in the market.