Cezary Kownacki

Managing Operational IT Department in Poland and Czech - 24 IT employees, 3 Head Offices, 80 branches
(Service Desk, PC Specialists, Business Application Support and Telecommunication)
Cooperation with Global IT Infrastructure and Development
Participation in international projects
Managing IT Operational OPEX and CAPEX for Poland and Czech

Responsible for managing IT Department (Service Desk, Infrastructure Support: Domain Administrators and PC Specialists, Business Application Support, Development and Security)
- 32 IT employees,
- 2 Head Offices and 60 branches in Poland and Lithuania
- 2 Data Centres
- Servers and Network (LAN, WAN, MPLS)
- PCs (over 1200), Tablets (over 600)
- Mobile devices (over 9000)
- Telecommunication (VOIP, dialers, switchboards)
- MFP Printers(over 200)
Managing budget for whole IT Department
Managing and cooperating with external suppliers
Contract negotiations

Managing Support section (Service Desk, Infrastructure Support: Domain Administrators and PC Specialists, Business Application Support and Telecommunication) in IT Department
- 18 IT employees,
- 2 Head Offices, 60 branches in Poland and Lithuania
- 2300 end users in Poland and Lithuania
Implementing Service Now Help Desk tool in Provident Polska
Co-managing project “Servers migration to Data Centre”
Managing project "Mobile technology for field Managers" - 800 tablets with Mobile Iron MDM
Managing infrastructure project “Avamar backup system upgrade”
Managing infrastructure project “Windows server 2003 upgrade”
Designing and implementing New Help Desk tool in Provident Polska
Implementing BMC Service Desk Express 9.0 in IT Department
Implementing MPLS network in Provident Polska
Introducing Incidents, Problems and Asset management in IT Department
Cooperating with third party service providers in the UK and Poland (negotiation, Service Reviews, KPI analyses, Service improvement Plans)
Conducting Service Reviews with internal customers
Managing OPEX and CAPEX for whole IT support area
Purchasing IT equipment for the Focus system and internal customers
Managing local and global support and infrastructure projects
Developing and introducing procedures for IT Help Desk
Developing and introducing PC standard for Provident Polska
Asset management in Provident Polska

Coordinating Help Desk department for Elektrociepłownie Warszawskie S.A. (Warsaw Heat and Power Stations) – technical support for 1200 users in the field of IT – MS Windows, MS Office, IFS, TETA, data warehouse, production systems.
Developing and introducing processes for the needs of Help Desk system for 3000 users/consumers (Vattenfall Poland both in Warsaw and Gliwice)
Managing a successful project “Implementation of HP Service Desk 4,5 system” („Wdrożenie systemu HP Service Desk 4,5”) in the Warsaw branch and coordination for Vattenfall Poland (Warsaw and Gliwice)
Developing and introducing Service Level Agreement product solutions as a part of IT service for 10 project groups and 40 products
Developing and introducing PC standard for Vattenfall Poland corporation
Managing the computer possessions for Elektrociepłownie Warszawskie S.A. (EW S.A.)
Conducting trainings for clients on computer and applications operation (Word, Excel, PowerPoint)
Purchasing IT equipment according to Vattenfall Poland requirements

Technical support for users in the field of services offered – MS Windows, MS Office, business applications
Participating in a successful project “Outsourcing of IT services”
Managing the project “Forming Help Desk structure” - the project was successful
Developing and implementing request circulation system for about 1400 clients of EW S.A
Managing computer equipment (over 1000 computers)
Conducting trainings on computer operation (system and applications)
Purchasing IT equipment for EW S.A.
Administration of domain and post system of Elektrociepłownia Siekierki – 700 users
Solving technical problems connected with software (MS Windows, MS Office)
Designing the basis for computer visualization system of technological devices (ESS)
Participating in a successful project and the introduction of WAN network in AMT technology for 5 heat and power stations within the EW S.A. group
Participating in a successful Y2K project – computer and technological scope/part
Participating in a successful consolidation project on computer and telecommunication resources of all EW S.A. plants