Bharat Chauhan

Responsible to help and drive results for our clients by delivering innovative and effective solutions as part of our AMS business group within Alight Solutions.
• Service Delivery relationships with AMS clients, handling escalation / new requests or other concerns.
• Coordination with client stakeholders e.g. internal delivery teams and AMS leadership
• Manage AMS client projects and customized invoicing.
• Resource allocation for all AMS projects, workflow/task management and client reporting
• Maintain annual forecast to ensure accurate depiction of historical revenue as well as forecast of future months.
• Responsible for all recurring hour renewals and ensuring clients use all the hours that have been allocated to their account.
• Assist in developing new tools that cater to client deliverables.
• Partner with the Sales Team in growing existing client revenue and, as needed, in landing new clients.

As an ASM Manager, I was managing application support and maintenance team, for supporting 10 European clients along with 300+ internal customers. Working in offshored multi-site delivery model, with vendor management of outsourced IT staff (change, production support, development, testing and MI).
Accountable for all Client Technology services to HR Outsourcing clients serviced from Europe. Services include;
• Application Design, Development and Testing
• Technical Projects coordination
• Application after deployment Support
• 2nd Tier SAP support – SAP Administration/Payroll projects/testing/transition
• Incident management – HRBPO BAU issues
• Oracle support – coordination in-between Client and vendor for all system changes
• Disaster Recovery – Smoking testing for all business critical application and infrastructure.
• Internal/External clients’ relationship management


As an Aon global Project lead I was managing Aon Corporate projects spread across the globe supporting our business line on their digital transformation journey

Single point of contact for the services provided to the customers. Integrating all the ITIL disciplines to provide a quality, cost competitive and reliable service to end-users. Ensuring that day-to-day objectives are met but also that the future roadmap for the service is understood and the organization is ready to accept and deliver new capability.

Responsibility Areas:
• Defining and delivering a specified service to the customers
• Technical products, human resources, skills, processes/activities, reports, tools etc.
• Managing the content of the specific service catalogue Specification, Options, Costs
• Ensuring the right services are offered at the right service level, at the right cost
• Utilizing the right sourcing model, collaborating with Global Solutions and Technologies to ensure that new service capabilities are introduced where appropriate
• Responsible for achievement of service goals and services. Producing regular reports on service performance and achievement
• Ensuring metrics and measures are in place for the service provided and are capable of being bench marked.
• Optimizing the specific service across contributing functional organizations.
• Defining statement of requirements for operations and that they are able to deliver via OLA’s. Initiates actions required maintaining or improving service levels
• Responsible for underlying quality of specific service provided to client

FCS Software Solutions Pvt Ltd. is a solution provider of scalable and reliable e-business infrastructure solutions and services. FCS BPO wing suppose to market for their client ISP’s and provide supports to end users and operates mission critical infrastructure for customers to enable them thrive over the Internet.

Responsible for:

• Managing daily IT operations and staff of four (9), and operating systems in a remotely connected, 24x7, operations environment.
• Performing hardware and software assessments and managed acquisition, installation, upgrades, repairs, systems, and network security, email, and telecommunications consultation and integration services.
• Maintaining an extensive working knowledge of Windows Operating Systems, Office Suites, Exchange, Symantec Corporate Antivirus, Cisco, and 3Com routers and switches.
• Providing Applications, Print and File, Internet, Security, Email, Cryptographic, and VPN technology consultation.

Designation : Associate System Engineer
Client : Hewlett-Packard, Compaq, Linksys

• Providing prompt service support to home networking SOHO products,
HP/Compaq Desktops, OS Windows support.
• Managed team functions, operations as shift lead etc.
• Managed quality control for all Process as quality representative for the team.